Having to send invoices multiple times. This is a new issue as of today.
HOWEVER. The 'activity' indicator within the invoicing is ALWAYS slow to mark as 'sending' or 'sent'.
FURTHERMORE. Very frustrating trying to contact MYOB regarding this. Non-existent contact information takes you around in circles. MYOB, how about actually listing your contact details so PAYING CUSTOMERS can report faults and issues.
Hi LSHMND,
That definitely sounds like a bit of a hassle, especially when everything’s been working fine before.
As a first step, it’s worth clearing your browser cache or trying again in a private/incognito window, as this can sometimes help if the invoice is showing as sent in the activity history but the email hasn’t actually gone through. If it’s still happening after that, this may need a bit more checking from the back end. You can reach our Live Chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount.
I also understand your feedback about the contact experience, and I appreciate you calling it out.
Regards,
Earl
