Forum Discussion

Contributing User

1 year ago

Solved

'Items per selling unit' cannot be edited when an item has been used in a transaction.

If I try to change the price on an item I get this error message: 'Items per selling unit' cannot be edited when an item has been used in a transaction. I did not try to change the "Items per Selling Unit", just the price.

I saw someone else in the community had this problem 10 months ago, and have noticed that it still hasn't been fixed. The answer given was to duplicate the item and save the changes with a new item ID. I have migrated from AccountRight to BusinessPro, and in my experience, there is no logical reason why you should not be able to update the price on an item without being forced to create a duplicate, and it appears to be a bug.

As an experiment, I tried opening an item and saving it while making absolutely no changes, and got the same error message.

Mike

gavin12345
1 year ago
Hi mikescott

Yes this is a bug. It's been around well over 10 months now! If you try to adjust the price via import you would get error 4077. MYOB need to run a script on your file to fix this. Get in touch via chat etc to get process started. I am not sure how to tag a moderator on this new system.

Regards
Gavin
gavinw222@gmail.com

10 Replies

bookiemaria
Member
9 months ago
Hi, I am having this same error message and we are at the setting up stage for OPMC woocommerce integration. How do i get around this message please?
- Doreen_P
  MYOB Moderator
  9 months ago
  Hi bookiemaria,
  
  That "Items per selling unit' cannot be edited when an item has been used in a transaction." needs a quick fix behind the scenes. No worries though— our team can run the fix to stop the error from showing up again. Just have a chat with us on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
  
  Cheers,
  
  Doreen
AllforYou
Member
1 year ago
Hey mikescott
Not sure if you have found the solution but I have found one that doesn't involve contacting support. Feel free to yell out of you still need assistance :)
- mikescott
  Contributing User
  5 months ago
  Hi AllforYou
  I am having the problem again, and this time when MYOB ran their script it did not fix the problem. Can you please pass on your solution?
  Cheers
  Mike
- ThePoolMan
  Member
  1 year ago
  Hey AllforYou
  I'm currently having this issue and was wondering if you could pass on your solution?
  Cheers
- mikescott
  Contributing User
  1 year ago
  I did contact support, they ran a script, works now.
  Cheers
  Mike
  - Earl_HD
    MYOB Moderator
    1 year ago
    Hi mikescott ,
    
    We're glad to hear that you managed to contact our support and resolve the issue. If you have any further questions, please feel free to start a new post, and one of our team members will be happy to assist you.
    
    Regards,
    Earl
gavin12345
Ultimate User
1 year ago
Hi mikescott

Yes this is a bug. It's been around well over 10 months now! If you try to adjust the price via import you would get error 4077. MYOB need to run a script on your file to fix this. Get in touch via chat etc to get process started. I am not sure how to tag a moderator on this new system.

Regards
Gavin
gavinw222@gmail.com