Long time processing

Thank you for all your help earl

Hi secs,

I can see why this delay would be concerning, especially when you're expecting the funds to arrive within the usual timeframe. Upon reviewing your account, we noticed that a recent change to your bank account information is likely causing this delay. I can see that a case has already been created for you, and I have followed up with our team about this matter. They will reach out to you shortly with more specific information regarding your payment status.

Regards,
Earl

Thanks Earl Iwas thinking that may be the case but I was finding it difficult to actually see why or find an answer. Being able to see whats hapening or being able to ask someone is important as the old question arises, how long do we wait before chasing then being told You should have raised this earlier.

Warmest regards

Hi secs,

Thanks for sharing your thoughts. I have a feeling you’ll get a response on Monday, so hopefully things will be a bit clearer then!

Regards,
Earl

Well COB here and no ones made contact, no emails nothing. And we ave had another customer pay online and it doesnt even show up in the transactions. This is strating to not look reall good and noone is contacting me to offer an explanation. It may all be legit or have a great reason behind it but it woul dbe nice to know

Hi secs,

Just wanted to let you know that we got the funds sorted and the bank's now all shipshape and active. You shouldn't be running into that issue anymore. Apologies for the delay and the hassle, but thanks a heap for hanging in there while we fixed it up.

We've also sent you an email with more details about this.
 

Cheers,

Earl