Forum Discussion

secs's avatar
secs
Member
9 months ago

Long time processing

A search of toics shows I am not alone in seeing an online payment taking 5 days and still says its processing. For something thats advertised as being 1 to 2 days I would expect better. Also I am dispaointed in that there doesnt seem to be a way or at least one I can find to see what the hold up is? Do I wait 6 or 8 days? Do I get the customer to cancel. I dont htink this is good enough and I dont thing simply displaying PROCESSING is adequte either. Who can I contact to find out where or what the issue is? After all its MY money not MYOB's

6 Replies

  • secs's avatar
    secs
    Member
    9 months ago

    Thanks Earl Iwas thinking that may be the case but I was finding it difficult to actually see why or find an answer. Being able to see whats hapening or being able to ask someone is important as the old question arises, how long do we wait before chasing then being told You should have raised this earlier.

     

    Warmest regards

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      9 months ago

      Hi secs,

      Thanks for sharing your thoughts. I have a feeling you’ll get a response on Monday, so hopefully things will be a bit clearer then!

      Regards,
      Earl

      • secs's avatar
        secs
        Member
        9 months ago

        Well COB here and no ones made contact, no emails nothing. And we ave had another customer pay online and it doesnt even show up in the transactions. This is strating to not look reall good and noone is contacting me to offer an explanation. It may all be legit or have a great reason behind it but it woul dbe nice to know

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi secs,

    I can see why this delay would be concerning, especially when you're expecting the funds to arrive within the usual timeframe. Upon reviewing your account, we noticed that a recent change to your bank account information is likely causing this delay. I can see that a case has already been created for you, and I have followed up with our team about this matter. They will reach out to you shortly with more specific information regarding your payment status.

    Regards,
    Earl

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