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RDes's avatar
RDes
2 years ago

Online Payments - BPAY

The BPAY surcharge issue needs to be addressed urgently.  Can we please have either:

 

1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.

 

I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.

BPay
online payments

24 Replies

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  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    9 months ago

    Hey RDes

    These changes are now live across AccountRight and MYOB Business! More information can be found on this page! If you have any further questions, feel free to reach out. 

  • AmandaCL's avatar
    AmandaCL
    MYOB Moderator
    11 months ago

    Hey RDes

    We’ve taken your feedback onboard. We are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options. 

    *Edited 30/07 with new information below in bold
    The ability to turn off BPAY is coming in a couple of weeks, please keep an eye out for emails & in product messaging to inform you of this change.

     

    Cheers, Amanda. 

    • LCrowhurst's avatar
      LCrowhurst
      Trusted Cover User
      11 months ago

      Hi Amanda is that for every transaction you can remove the bpay? ie if we raise the support ticket can you remove it permanently?  

       

      • AmandaCL's avatar
        AmandaCL
        MYOB Moderator
        10 months ago

        Hey LCrowhurst

        Future functionality will give you the ability to turn on/off BPAY payments. You won't be able to remove it permanently but you'll be able to switch it off. 

         

        Cheers, Amanda.

  • LCrowhurst's avatar
    LCrowhurst
    Trusted Cover User
    2 years ago
    RDes wrote:

    The BPAY surcharge issue needs to be addressed urgently.  Can we please have either:

     

    1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

    2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.

     

    I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.

    we agree with the following points 100%. 

    1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

    2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service

    we had another client pay today with bpay :manfrustrated:  its not easy to find and fee associated and as RDes said it negates the benefit of the service. 

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi RDes 

     

    Thanks for your post. Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

     

    • For the BPAY surcharge fees, Standard fees are apply, however currently surcharging cannot be passed on to the payee. BPAY has no ability to surcharge. 
    • BPAY has no ability to turned off at the moment. 

    I hope these helps. If you need further assistance feel free to post again. We're happy to assist you. 

     

    If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

     

    Best Regards, 

    Cel

     

    • igatax's avatar
      igatax
      Partner
      2 years ago

      Not even close as an acceptable answer.  All you've done is acknowledged the grievance.  Which I share.

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi igatax, 
         
        Thanks for your post and welcome here to the Community Forum. We apologize for any inconvenience this may have caused you. We value your patience and understanding during this time. 
         
        I've confirmed that one of our moderators, Genreve_S, has already addressed your initial post in the community. We will now close this thread. If you come across any additional issues, please feel free to initiate a new post, and one of our moderators will be available to assist you.
         
         
        Cheers,   
        Leneth

    • RDes's avatar
      RDes
      2 years ago

      Hi Celia_B 

       

      Thanks for the confirmation of the issues which I am aware of - but the ability to turn off BPAY is the issue I, and many others, would like resolved ASAP.  Other accounting software does not have BPAY linked with their online payment options and surely a company as experienced as MYOB should be able to get this resolved quickly.

       

      Having a check box option would still allow businesses to reatin the BPAY feature if desired, but also accommodate those businesses which have no desire to be slugged an exhorbitant fee when it isn't necessary.  

      • Aaron76's avatar
        Aaron76
        Contributing Cover User
        2 years ago

        I was approved and ready to start using online payments.

        I have disabled it after realising that:

        1. Onforwarding the costs meant "most of the costs" - 0.25c
        2. Bpay was going to charge me all the fees
        3. Bpay couldn't be turned off

        When they fix it, which I'm sure they will (eventually), I'll turn it back on.

         

        Also, why pay us the surcharge fees then take them out later? Could you not just keep them and pay us our invoice amount?

         

        Till then, I'll keep using square for Credit card payments.

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Payments - BPAY","id":"message:817890","revisionNum":1,"repliesCount":24,"author":{"__ref":"User:user:301255"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:817890"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:817890"},"body":"

The BPAY surcharge issue needs to be addressed urgently.  Can we please have either:

 

1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.

 

I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.

","body@stringLength":"525","rawBody":"

The BPAY surcharge issue needs to be addressed urgently.  Can we please have either:

 

1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.

 

I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.

","kudosSumWeight":8,"postTime":"2023-06-01T11:35:38.996+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:BPay","text":"BPay","time":"2010-05-14T10:10:25.479+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:online payments","text":"online 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invoices, just li...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw4NzU4NTgsODc1ODU4","node":{"__ref":"ForumReplyMessage:message:875858"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw4NzU4NTgsODcwMzk3","node":{"__ref":"ForumReplyMessage:message:870397"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw4NzU4NTgsODMxODU5","node":{"__ref":"ForumReplyMessage:message:831859"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCw4NzU4NTgsODE5MjIy","node":{"__ref":"ForumReplyMessage:message:819222"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:817890":{"__typename":"Conversation","id":"conversation:817890","solved":false,"topic":{"__ref":"ForumTopicMessage:message:817890"},"lastPostingActivityTime":"2024-08-13T11:37:09.793+10:00","lastPostTime":"2024-08-13T11:37:09.793+10:00","unreadReplyCount":24,"isSubscribed":false},"ModerationData:moderation_data:817890":{"__typename":"ModerationData","id":"moderation_data:817890","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:817890_1":{"__typename":"Revision","id":"revision:817890_1","lastEditTime":"2023-06-01T11:35:38.996+10:00"},"CachedAsset:theme:customTheme1-1745426754784":{"__typename":"CachedAsset","id":"theme:customTheme1-1745426754784","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:250317":{"__typename":"User","id":"user:250317","uid":250317,"login":"AmandaCL","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-05-26T14:45:36.453+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/custom/Rectangle_27-1706588706059.png?time=1712840915000"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:250317"},"ModerationData:moderation_data:875858":{"__typename":"ModerationData","id":"moderation_data:875858","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:875858":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:250317"},"id":"message:875858","revisionNum":1,"uid":875858,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"parent":{"__ref":"ForumTopicMessage:message:817890"},"conversation":{"__ref":"Conversation:conversation:817890"},"subject":"Re: Online Payments - BPAY","moderationData":{"__ref":"ModerationData:moderation_data:875858"},"body":"

Hey RDes

\n

These changes are now live across AccountRight and MYOB Business! More information can be found on this page! If you have any further questions, feel free to reach out. 

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Hey RDes

\n

We’ve taken your feedback onboard. We are working to improve online invoice payments and provide greater control when it comes to selecting your preferred payment options. 

*Edited 30/07 with new information below in bold
The ability to turn off BPAY is coming in a couple of weeks, please keep an eye out for emails & in product messaging to inform you of this change.

\n

 

\n

Cheers, Amanda. 

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Hi Amanda is that for every transaction you can remove the bpay? ie if we raise the support ticket can you remove it permanently?  

 

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Hey LCrowhurst

\n

Future functionality will give you the ability to turn on/off BPAY payments. You won't be able to remove it permanently but you'll be able to switch it off. 

\n

 

\n

Cheers, Amanda.

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RDes wrote:

The BPAY surcharge issue needs to be addressed urgently.  Can we please have either:

 

1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service.

 

I wouldn't imagine it would be that difficult to have a tickbox option added to be able to turn off BPAY as a payment option.

we agree with the following points 100%. 

1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with credit cards; and/or

2. the abilitiy to switch off BPAY as a payment option as getting whacked for BPAY fees negates the benefit of the service

we had another client pay today with bpay :manfrustrated:  its not easy to find and fee associated and as RDes said it negates the benefit of the service. 

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Hi RDes 

\n

 

\n

Thanks for your post. Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

\n

 

\n\n

I hope these helps. If you need further assistance feel free to post again. We're happy to assist you. 

\n

 

\n

If my response has answered your inquiry please click \"Accept as Solution\" to assist other users find this information.

\n

 

\n

Best Regards, 

\n

Cel

\n

 

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Not even close as an acceptable answer.  All you've done is acknowledged the grievance.  Which I share.

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Hi igatax, 
 
Thanks for your post and welcome here to the Community Forum. We apologize for any inconvenience this may have caused you. We value your patience and understanding during this time. 
 
I've confirmed that one of our moderators, Genreve_S, has already addressed your initial post in the community. We will now close this thread. If you come across any additional issues, please feel free to initiate a new post, and one of our moderators will be available to assist you.
 
 
Cheers,   
Leneth

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Hi Celia_B 

 

Thanks for the confirmation of the issues which I am aware of - but the ability to turn off BPAY is the issue I, and many others, would like resolved ASAP.  Other accounting software does not have BPAY linked with their online payment options and surely a company as experienced as MYOB should be able to get this resolved quickly.

 

Having a check box option would still allow businesses to reatin the BPAY feature if desired, but also accommodate those businesses which have no desire to be slugged an exhorbitant fee when it isn't necessary.  

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I was approved and ready to start using online payments.

I have disabled it after realising that:

  1. Onforwarding the costs meant \"most of the costs\" - 0.25c
  2. Bpay was going to charge me all the fees
  3. Bpay couldn't be turned off

When they fix it, which I'm sure they will (eventually), I'll turn it back on.

 

Also, why pay us the surcharge fees then take them out later? Could you not just keep them and pay us our invoice amount?

 

Till then, I'll keep using square for Credit card payments.

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