Online payments not working
Has any found a solution to the online payments disaster that has been occurring from May 29th onwards? - I am receiving the email to say a customer has paid but its not getting marked as paid on MY...
Forum Discussion
Hi Tamtam ,
I understand your frustration. Your case has already been escalated to the relevant team. To assist you further, could you please reply with the last four digits of your Serial Number and Company File ID? Thank you!
Looking forward to your response.
Regards,
Earl
Hi Tamtam
I would like to check if you're still experiencing this issue. According to our system, it appears that you have now set up the settings correctly, so your Online Invoice payments will automatically reconcile and match to your bank feeds. It's important to note that you don't need to edit the payment and surcharge transactions in the future to keep this working properly. Regarding the past transactions that haven't reconciled correctly, this issue has been escalated to the relevant team, and they are currently working on a fix.
Regards,
Earl
