Forum Discussion

ChadArnold's avatar
9 days ago

Payment Terms and Payment Schedule

I am wanting to know what is the now preferred Payment Terms to set for each Customer now that the Payment Schedule seems to overwrite the pre set Payment Terms.


I have noticed the Dashboard Widgets are hanging on to the settings of the old terms also is this just a glitch?  

For example if I create an invoice with payment terms of say 7 days after invoice as this is my settings on the card file, then if I set a payment Schedule of 50% deposit and then balance on a set date the payment terms will update to Multiple Dates on the invoice but the dashboard widget will still count the invoice as Overdue as per the old dates set that we now do not have access to edit anymore.
Going back to the first question if using the new schedule should we be setting the terms to something like Prepaid before setting up a Paymenmt Schedule?

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi ChadArnold,

     

    Thanks for giving context to your question. You don’t need to change the customer to Prepaid first. Just add the payment schedule to the invoice. The due date will then show as “Multiple dates”.

     

    Prepaid and Cash on delivery only make the instalment dates optional. If the dashboard still shows the old dates or says the invoice is overdue, please contact Support with an example invoice and screenshot.

     

    More info: https://www.myob.com/au/support/myob-business/sales/receiving-payments/online-invoice-payments/payment-schedules

    If you run into any further issues, I recommend reaching out to our support team. You can reach out by creating a ticket in My Account or connect with our live chat team through MOCA, our virtual assistant.


    Regards,
    Genreve