Card Surcharges
As of 1st of October will MYOB be charging us the 1.8% Credit Card surcharge + the .25c transaction fee or will it be removed as per the RBA's recommendation?
Forum Discussion
Hi everyone!
We understand how this could be confusing. The short version is that the change affects how businesses can pass on card payment costs; it doesn't mean the cost of providing payment services disappears.
The RBA has announced that, from 1 October 2026, businesses will no longer be able to apply surcharges to domestic payments made via eftpos, Visa or Mastercard. American Express has also announced it will remove surcharging from the same date. Payment providers like MYOB now need to implement these changes across the payments ecosystem.
The fees associated with online payments help support payment processing, as well as the technology, security and other services that support the payment experience. The change doesn't remove those costs; rather, it changes how businesses can recover them from customers.
The RBA's reforms are also intended to reduce some of the underlying costs associated with accepting certain card payments. We're reviewing what that means for our pricing and will share more once our approach is confirmed.
If you currently surcharge, it may be worth reviewing how payment costs are managed within your broader pricing and operating model.
We'll share more practical guidance and scenarios in the coming weeks. You can also register for our upcoming webinar here.
Please note: this is general information only, not legal or financial advice.
Hi Amanda,
I don't find this confusing at all.
MYOB have told us we can't pass these charges onto our customers, however, MYOB can still pass these charges onto their customers......that will be us! It's pretty black & white to me.
Your monthly subscription fees increase & change on a regular basis. "It may be worth reviewing how payment costs are managed within your broader pricing & operating model!"
As of 1st October we will no longer be using your online payments facility & go back to using square where we can incorporate their fee into our customers invoice.
Square will also be charging you a "transaction Fee".
Payment method Current Square fee Card physically tapped/inserted 1.6% Tap to Pay on your phone 1.6% Card details manually entered over the phone 2.2% Square online/payment link 2.2%
Thanks Amanda, but I don't think this addresses the fundamental concern being raised here.
MYOB is telling businesses that we can no longer directly recover the cost of a customer's chosen payment method from that customer, while MYOB itself continues to charge businesses a transaction fee for providing that payment service.
Suggesting that businesses instead recover these costs through our "broader pricing and operating model" effectively means spreading the cost across all of our customers, including those who pay by bank transfer and do not generate an MYOB Online Payments fee in the first place. How is that a fairer or more transparent outcome?
If MYOB's costs of providing Online Payments remain legitimate costs that MYOB is entitled to recover from its customers, then surely you can understand why small businesses are questioning why the direct cost we incur from that same transaction should simply become ours to absorb.
You mentioned that MYOB is currently reviewing what these reforms mean for its pricing. Can you please clarify whether this means the current 1.8% + 25c Online Payments transaction fee is under review and may be reduced from 1 October?
I think that is the question many MYOB customers would like a clear answer to before deciding whether continuing to offer MYOB Online Payments remains commercially viable.
