2 years ago
Recurring invoices problem
I am no longer able to create recurring transactions from invoices I have created. This problem has been occuring for about four weeks. When I try to save a recurring invoice, I get an error message ...
Hi Kenrick
Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.
We appreciate your patience and understanding on this matter. We are aware that some users are having the same issue, we apologize for the inconvenience. This was been escalated to our product team, there is no timeframe for the resolution yet. Rest assured that this is set as priority and we'll provide communications and updates on this issue.
Please feel free to post again I'm happy to assist.
Cheers,
Princess
Thank you Princess.
I would appreciate an update. Also, should I suspend my monthly fees until the error is corrected?
Hi Kenrick
Thank you for the reply. There is no estimated time yet, please bear with us as our developers are looking into it. You can't do anything or enter a transaction if your monthly fees will be suspended your account will get expired and it'll cause you some issues.
I know time is very important to you but for the meantime since recurring transaction is not available due to the error, you can manually create a new invoice to record transaction.
Cheers,
Princess
Princess_R wrote:Hi Kenrick
Thank you for the reply. There is no estimated time yet, please bear with us as our developers are looking into it. You can't do anything or enter a transaction if your monthly fees will be suspended your account will get expired and it'll cause you some issues.
I know time is very important to you but for the meantime since recurring transaction is not available due when are you going to fix rto the error, you can manually create a new invoice to record transaction.
Cheers,
Princess
when will this issue be fixed :manfrustrated?
Hi LCrowhurst
Thank you for your post and I appreciate your patience and understanding about this matter. Rest assured this has been fixed, could you please try to create an invoice , select the customer and select the item, the amount and unit price automatically filled in. Before saving as recurring invoice , kindly delete and re- enter the unit price and the amount and select save as recurring.
Please let me know how you go about this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Princess
Kenrick wrote:Thank you Princess.
I would appreciate an update. Also, should I suspend my monthly fees until the error is corrected?
even worse they are trying to increase our fees from next. month but not fixed the issue:manfrustrated: