Recurring invoices problem
I am no longer able to create recurring transactions from invoices I have created. This problem has been occuring for about four weeks. When I try to save a recurring invoice, I get an error message ...
Forum Discussion
Thank you Princess.
I would appreciate an update. Also, should I suspend my monthly fees until the error is corrected?
Hi Kenrick
Thank you for the reply. There is no estimated time yet, please bear with us as our developers are looking into it. You can't do anything or enter a transaction if your monthly fees will be suspended your account will get expired and it'll cause you some issues.
I know time is very important to you but for the meantime since recurring transaction is not available due to the error, you can manually create a new invoice to record transaction.
Cheers,
Princess
Princess_R wrote:Hi Kenrick
Thank you for the reply. There is no estimated time yet, please bear with us as our developers are looking into it. You can't do anything or enter a transaction if your monthly fees will be suspended your account will get expired and it'll cause you some issues.
I know time is very important to you but for the meantime since recurring transaction is not available due when are you going to fix rto the error, you can manually create a new invoice to record transaction.
Cheers,
Princess
when will this issue be fixed :manfrustrated?
Hi LCrowhurst
Thank you for your post and I appreciate your patience and understanding about this matter. Rest assured this has been fixed, could you please try to create an invoice , select the customer and select the item, the amount and unit price automatically filled in. Before saving as recurring invoice , kindly delete and re- enter the unit price and the amount and select save as recurring.
Please let me know how you go about this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Princess
Princess_R wrote:Hi LCrowhurst
Thank you for your post and I appreciate your patience and understanding about this matter. Rest assured this has been fixed, could you please try to create an invoice , select the customer and select the item, the amount and unit price automatically filled in. Before saving as recurring invoice , kindly delete and re- enter the unit price and the amount and select save as recurring.
so its not fixed then:manfrustrated: thats just a workaround...please fix so we dont have to do this..
Please let me know how you go about this.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Princess
