Hi, I’ve been having issues for over 6 months now with a diagonal red line appearing on my invoices that are attached to customers invoices. I have been told to re size my logo to 80% and to tr...
If you can access the file through the browser it is online so you'll be able to use the back up retrieval service. Online files can be accessed from the desktop and through a browser.
The YTD verification report and Summary of payments reports pull the YTD amounts from the employee>>Pay History so if that has been manually changed the only way to fix STP reports is change it back to what it was. Any changes need to be processed through payroll so that all reports and the employee card>>Pay History are correct.
I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.
I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.
Feel free to reach out anytime you need further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Thank you for your post and I understand that your client is unable to open a document/quote with a red diagonal line. I highly suggest to check this thread for the detailed workaround that the users have tried and worked.
Feel free to write a post if you need further assistance.
I had this problem for over 6 months and have now fixed it.
I have uploaded a very low quality version of my company logo to my invoice template. Previously my invoices were exporting around the 1MB size, but now they export around the 95kb size.
I tried everything to fix it, and this has well and truly solved it.
Maybe play around with different logo qualities, and see what size the invoices export as.
If you get them to around 95kb I think you'll have no further problems.
Cheers, Liam
GBD Electrical
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Line on Invoice Attachment","id":"message:866518","revisionNum":1,"repliesCount":4,"author":{"__ref":"User:user:322672"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:866518"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:866518"},"body@stripHtml({\"truncateLength\":200})":" Hi, I’ve been having issues for over 6 months now with a diagonal red line appearing on my invoices that are attached to customers invoices. I have been told to re size my logo to 80% and to tr...","body@stringLength":"706","rawBody":"
Hi,
I’ve been having issues for over 6 months now with a diagonal red line appearing on my invoices that are attached to customers invoices.
I have been told to re size my logo to 80% and to try multiple browsers and change multiple settings. None of these solutions work.
I’ve had my last 4 customers all come back saying they can’t access their invoices.
Please sort out this problem. By the looks lots of people are experiencing this and we shouldn’t need to be sending out sorry emails explaining that a product we pay for isn’t working properly.
I have attached a copy of the invoices that are being sent to clients.
Thanks
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Hi I have just today emailed a client a quote and they have been unable to open just get a word doc with a red diagonal line
I have tried all the fixes that have been mentioned but nothing seems to work
This is a random error and does not happen with all quotes / Invoices that I email
Can you please advise when this will be fixed as this is making me look like an idiot to my clients and is costing be business
Regards
Lyn
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Hi I have just today emailed a client a quote and they have been unable to open just get a word doc with a red diagonal line
I have tried all the fixes that have been mentioned but nothing seems to work
This is a random error and does not happen with all quotes / Invoices that I email
Can you please advise when this will be fixed as this is making me look like an idiot to my clients and is costing be business
Regards
Lyn
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.
I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.
Feel free to reach out anytime you need further assistance.
If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.
I'm committed to resolving the issue with the red line on your attached invoices just as much as you are. I understand how frustrating it can be when the solutions provided thus far haven't resolved the issue, particularly when it affects your ability to serve your customers effectively. Our team is fully aware of this issue and is actively investigating the cause to find a permanent solution.
I've raised a ticket and included your post for documentation purposes, ensuring it reaches the appropriate team for further attention. In the meantime, updating the logo saved in your invoice templates might help alleviate the problem. You can try opening your current logo file, taking a new snip or copy, saving it, and then uploading this revised version. This should create a lower-resolution logo, potentially resolving the issue.
Feel free to reach out anytime you need further assistance.
If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.
Cheers,
Princess
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Thank you for your post and I understand that your client is unable to open a document/quote with a red diagonal line. I highly suggest to check this thread for the detailed workaround that the users have tried and worked.
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Feel free to write a post if you need further assistance.
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Cheers,
\n
Jem
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Hi Lyn,
I had this problem for over 6 months and have now fixed it.
I have uploaded a very low quality version of my company logo to my invoice template. Previously my invoices were exporting around the 1MB size, but now they export around the 95kb size.
I tried everything to fix it, and this has well and truly solved it.
Maybe play around with different logo qualities, and see what size the invoices export as.
If you get them to around 95kb I think you'll have no further problems.
