Refunding Online Payment Link
Desperatly hoping someone has a reasonable solution to this issue.
A customer has paid using the MYOB Online Payment Link. We now have to refund the invoice.
MYOB information states to Conta...
Forum Discussion
Hi KarenB,
I'm sorry to hear that the form, chat, and phone call have left you going in circles just to refund your customer.
The refund and transaction fee are separate:
- Your customer gets their full payment back to the original card.
- Your business funds that full refund, even if you received less after fees. This doesn’t mean the fee is refunded to your business too.
The Payments team needs to clarify why you were told otherwise. In your written request in My Account, include the invoice number, full refund amount, and your permission to process it.
Regards,
Genreve
Hi Genreve,
I have sent an email and will share the reply once received
Thanks
Karen
