Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing...
Forum Discussion
Hey Wendy2018
Emailing invoices from your MYOB file will only be restricted if you don't complete the business verification process. This page has more information on the documents and information required for the business verification process.
If you have any questions about or need help throughout the verification process, you can reach the team by raising a case from your My Account dashboard, make sure to select 'Financial Services' and the team will be able to reach out and assist accordingly.
Perhaps Amanda someone might be able to explain why we need to submit turnover? We pay for a service if we have 1 invoice or 1000 per month it is irrelevant.
They won't explain, well they do but its the scripted party line of security they are hiding behind.
I did however get a call back from someone supposedly higher up that agreed that the questions being asked are killing 2 birds with one stone, whilst being (cough cough) flexible and allowing us to opt out of the secure invoicing after giving them all the information they have no right to obtain from us in the first place!!. Turnover.. seriously, how does that relate to security in anyway.. And bank details.. they already have that.
Hi, We looked at Zero a couple of years ago and decided against it, but now it's looking like a better option. Why try to fix something that's working and upset business and customers. Mike
The issue people, including myself are having, is that MYOB are taking a fee for our invoices, and we have NO WAY TO OPT OUT
Hey Haire
Once the business verification process has been completed, you will have the option to opt-out of using online payments. Instructions are on this page to edit your online payment settings to your preference.
We shouldn’t be forced to opt-in in the first place. It seems you don’t understand how ridiculous this whole upgrade is.
I emailed feedback@myob.com and received an exemption overnight.
Very easy, just email MYOB the following, it worked for us. Don't forget to add your MYOB ID or
Serial Number
"We are writing to request that MYOB exempt us from the recently introduced "secure invoicing" feature.
We believe the information you are requesting will be in breach of your obligations as a financial services provider to retain the minimum personal and business data necessary regarding our company
We are paying for a subscription that was intended to allow us to invoice our customers directly, and we are no longer able to do this. We must send our invoices for manual processing.
If you are unable to exempt us, we will be lodging a case with AFCA
Looking forward to your favourable decision"
Wendy2018, for what they charge for a subscription, the right to email your invoices without disclosing everything about your business should be a given.
I don’t want to authorise them further to deduct from our acct or have extra later if control. Who does that?Amanda, we don't want to complete the verification process! The problem isn't completing the process.
Hi
what if i only print off PDF invoicing as I have always done to deliver in another way,not direct from MYOB, do I still need to upgrade?
And if not, is the option to upgrade in the future if i decide to email invoices directly from MYOB, an option?
