Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing...
Forum Discussion
How do you lodge a case with AFCA to get an exemption from this stupid system??
Hi LisaL2, If are unhappy and want to complain to the Australian Financial Complaints Authority, you would first need to show that you have complained directly to the financial institution, if you have used the financial institution's complaints process and not received satisfaction, the next step is to go to the AFCA website, start a new complaint, choose the financial institution you wish to complain about and write a description of your complaint. The AFCA will then refer the complaint to the financial institution who will then contact you with their decision/remedy. Once you are satisfied with the outcome, the complaint will be closed.
