Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing...
Forum Discussion
Extreme dissatisfaction regarding forced upgrade and restricted invoice functionality
To the MYOB Team,
I am writing to express my strong dissatisfaction with the current forced upgrade policy. As a paying subscriber, I find it unacceptable that my ability to send invoices via my own account is going to be restricted or blocked unless I comply with an mandatory upgrade which I do not want. The primary value of paying for this software is to manage my day-to-day invoicing seamlessly. Forcing long-term, paying customers into upgrades by withholding essential features defeats the entire purpose of the subscription. Because of this experience, I am actively looking into transferring my historical data over to Xero. I would appreciate it if a representative could contact me to discuss why this is being handled so rigidly, and what my options are to maintain my current invoicing setup without disruption. I do not want this forceful upgrade, this is not an upgrade, this is nuisance. what is the point of us paying this software if we can't send invoice this is **bleep**.
Hi MaribelMYOB, thanks for the post and I understand your frustration over the change.
The Community forum is not a way to request a callback though sorry, if you want to make a formal complaint, you can see our complaints process on our website myob.com/contactus
To simplify though, you can also email to mailto:[email protected] or create a case by logging in to myaccount.myob.com
