Sending Invoices - Activity
it seems to be taking up to 3 hours for invoices to be shown as 'emailed' or 'sent' Is there a glitch or is there a way to speed this up
Myob Business
Forum Discussion
6 Replies
Yes, I came here to report the same issue. It used to work well. One emails an invoice and the 'sending' and then 'emailed' status appeared immediately. This functionality has changed for the worse. Now, it's an endless wait for the status to show up. I email an invoice and check in the activity history if it had gone through and there's nothing there. And it's important to me to make sure that the invoice has been emailed. It adds work having to go back several time trying to see if that happened. Please fix this to restore the functionality to the level it worked before. Thank you.
Secondly, sometimes a small window opens up spontaneously asking to rate a functionality and provide feedback. But where is it when you need it? It would have been much more convenient if the user could also open the feedback window when needed rather than going onto the forum to complain. Thank you.
Eventually someone got back to me, but could offer little more than... "The first of the month is very busy...." The nest day (Saturday) I tried to email the invoice to myself, and it worked and I received notification that the software was working... so I would think that whatever process, that provided the notification of success does not have a similar feedback subroutine to provide the user with any information if the task failed !! Given that emailing an invoice is not rocket science, and the obvious reality that emailing an invoice (or not allowing the invoice to be emailed) has a significant impact on the user and their cash flow !!!!!!!!
This emailing process is quite useful, but to be essentially told not to use it at the end/beginning of the month, seems a bit rich !!! MYOB keep increasing the cost or renting their software, and to be told that software will not always work, and will not inform the user that it is not working, begs the question as to WHY the cost of the needs to increase. Invoicing is a CORE BUSINESS PROCESS.
Downloading a PDF and attaching it to an email is a complex task, so it MYOB cant provide a 100% level of service with this feature, then perhaps they should discontinue it and drop the cost to rent the software.!l
This is just rubbish.... I have sent the same invoice twice and no sign of any activity. Providing a service that does not work is ridiculous. If you can not provide a reliable service then stop trying, discontinue it and drop your fees.
Hi AmandaF,
Bit of a pain when things are slow! If invoices are lagging or not showing as ‘sent’ for a while, try clearing your browser’s cache and cookies, or give it a go in a different browser. Also, worth a quick check that your internet connection’s good and stable. If it’s still slow after that, give our Live Chat team a buzz via our virtual assistant, MOCA or by submitting a support case via MyAccount so we’ll dig in a bit deeper!
Cheers,Shella
Cleared History & cache. doesnt help.
MOCA was hopeless too
Hi AmandaF,
Thanks for giving cache clearing and our virtual assistant MOCA a shot. We've got plenty of ways to help, MOCA can quickly link you to our live chat team, you can easily send in a support ticket straight from MyAccount, or just give us a call anytime. Whatever works best for you, we’re here and ready to help.
As for invoice activity not updating, sometimes it’s a bit delayed, especially if your customer only opens the PDF from the email. That doesn’t trigger an update because the PDF’s just a copy and isn’t linked to the online invoice. You can resend the invoice to try and refresh the activity history, but if nothing changes after that, it’s probably quickest to get in touch with our support team and we can take a closer look for you.
Cheers,
Princess
