Forum Discussion

cruz's avatar
cruz
Contributing Cover User
1 day ago

Unable to send email

Hi,

I’ve had a critical error for the past 48 hours and still can’t get help.
I can’t send any invoices — I keep getting this error:

Sorry, we couldn't send the email. Please try again. If the error persists, get in touch with us.
Request ID: edebfe74-1e61-4742-b4f6-36e29b98c6b0

Please escalate this and fix it as soon as possible.

Thank you.

2 Replies

  • cruz's avatar
    cruz
    Contributing Cover User
    1 day ago

    Product Business Pro

    Serial no. ********2390

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      21 hours ago

      Hi Cruz,

       

      That’s a rough spot, especially when invoices are waiting to head out the door. We haven’t seen a broader incident reported for this specific error, so support will need to check what’s happening with your account directly. You can contact them through the Contact Us page. 

       

      Cheers,

      Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home