Unable to send your email. Remove any HTML code and try again.

Hi TASQld,

I can see that'd be a bit of a pain when you're just trying to get those invoices out. The "remove any HTML code" message is actually a built-in security step on our end, just to keep customers safe from dodgy links or sneaky malicious content. Best way around it is to make sure your email content's all plain text. No images, colours, links or tables. Easiest trick is to copy what you've written into Notepad (or any plain text editor), then copy it back into the email message field in MYOB. That'll strip out any hidden formatting that might be sneaking in.

If you've done that and it's still being a pain, no worries, jump on our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount and the team can double-check what's going on for you.

Regards,

Sai

Thank you. I tried with note pad and still didn't work 

I am only using the standard template MYOB offers which I've been using for years 

Dear {{customer_first_name}},  

We've attached invoice {{invoice_number}} for {{invoice_amount_due}}.  
Payment is due by {{invoice_due_date}}.  

Please note our new Payment Policy terms and include your invoice number as your payment reference 

Please get in touch if you've got any questions.