Forum Discussion

JohnSil's avatar
JohnSil
Member
15 days ago

When going purchases>billing goes to error

I have asked support a month ago(# 03164458) with no reply, and just submitted again to support. 

 

I hope someone can help.

 

When I go into Purchases > Billing,  it comes up with this message;

"Something went wrong Try refreshing your browser If the issue persists, contact MYOB support"

Been trying for the last few months. And yes, I have refreshed the browser!

 

I have no problem with anything else. My bookkeeper who has access can get in.

 

It's very annoying!

 

I am on MYOB Business Pro-Base Subscription - AU

 

Any help would be appreciated. I'm not getting any support from MYOB!

2 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    14 days ago

    Hi JohnSil,

    I’m really sorry this has been dragging on, especially after you’d already reached out to support.
     

    Because your bookkeeper can still access Purchases > Bills, this looks less like a subscription issue and more like a browser or session issue on your login.

    Please try signing out of MYOB and back in at app.myob.com, then open it in an incognito/private window or a different supported browser and clear your cache and cookies before trying again.
     

    We’ve also reached out to the team on your case, 03164458, to see if they can get in touch with you today. If we hear back from them first, we’ll update you here.

    Regards,
    Earl

     

  • JohnSil's avatar
    JohnSil
    Member
    11 days ago

    Hi Earl,

     

    Thanks for your reply.

     

    It did work in the incognito window.

     

    It use to work normally up to a few months ago, so its a bit annoying.

     

    Cheers

    John

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