Hi, I have been receiving this message since Monday 02.02.2026. I have previously sent in what was requested from MYOB with regards to this change, including our Trust Deeds several weeks ago. I have also sent through 3 messages with different case numbers for each but still no reply with what is happening to have this verification completed and allow me to email my invoices direct from MYOB. Currently I am having to share, save and email in PDF form. Is anybody else having this issue or have had it corrected. Thanks!

Did you get assistance? My client has been going aroung in circles to get this sorted and she is very time poor. I understand that as an online admin, I cannot complete this for her.

Hi teamSBL and Eskara, Sounds like the support team has issues with the documents sent. I’ve had a look at the cases linked to your email addresses. For teamSBL, the email was routed to the wrong queue, so I’ve fixed that up and followed it up as it came through on Monday; it’ll be picked up as soon as possible. For Eskara, the case was only created recently, and I can see it’s already sitting in the right queue. Regards,Genreve

Genreve_S - how do we ensure our request is routed to the correct queue please?

Hi XLNT, You’re spot on wanting to make sure your request lands in the right queue. When you log a case, you can double check the category/issue type you’ve picked, as that’s what helps route it to the right team. If it does end up in the wrong place, no worries at all, we keep an eye on these and update the category on our side so it’s sent to the right crew without you needing to do anything extra. Cheers, Doreen

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality

18 Replies

Nicole_004
Experienced User
2 days ago
Did you get assistance? My client has been going aroung in circles to get this sorted and she is very time poor. I understand that as an online admin, I cannot complete this for her.
- Xlnt
  Contributing Cover User
  2 days ago
  It didn't matter what I tried Nicole, it didn't get sorted until I spoke to a MYOB person on the phone.
Eskara
Member
6 months ago
Having the same issue
- Genreve_S
  MYOB Moderator
  6 months ago
  Hi teamSBL and Eskara,
  
  Sounds like the support team has issues with the documents sent. I’ve had a look at the cases linked to your email addresses. For teamSBL, the email was routed to the wrong queue, so I’ve fixed that up and followed it up as it came through on Monday; it’ll be picked up as soon as possible.
  
  For Eskara, the case was only created recently, and I can see it’s already sitting in the right queue.
  
  Regards,
  Genreve
  - Xlnt
    Contributing Cover User
    5 months ago
    Genreve_S - how do we ensure our request is routed to the correct queue please?
BenC
Experienced User
4 months ago
I am having the same issue , all docs sent months ago and now receiving this message as well ..

Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality.
Log a Financial Services request.

I have also lodged the request and have yet to hear anything from MYOB

Any help would be great thanks
- Earl_HD
  MYOB Moderator
  4 months ago
  Hi BenC,
  
  Totally hear you on this one, I’m sorry you’ve been waiting after sending everything through.
  
  I’ve forwarded your case to our Financial Services team and they’re already working on a solution for you. You’ll receive an email from them as soon as possible, so please keep an eye on your inbox (and spam/junk just in case). If you need to follow up or share any extra documents, you can also continue the conversation directly with the team via email once they contact you.
  
  Regards,
  Earl
  - BenC
    Experienced User
    4 months ago
    Thanks Earl
    
    I've received the support email and actioned the upload again ..
    
    Fingers crossed
    
    Cheers !
    
    Ben
peterga
Experienced User
4 months ago
I am having same issue.
Suddenly I cannot email any invoices!
I have sent two messages to MYOB support but no acknowledgement or response.
What does this mean? and why is it not fixed?
"Your business verification is incomplete, and invoice share functionality has been restricted. Contact us to complete verification and restore functionality"
I am paying for a service which is not working.
Not happy!
The is stopping me from doing business.
Does MYOB plan to compensate me for taking my money and failing to deliver?
What is the problem?
Please fix ASAP.
- Doreen_P
  MYOB Moderator
  4 months ago
  Hi peterga,
  
  Sorry this has been getting in the way of you sending invoices, that’s rough when you’re trying to run a business. I’ve checked with the team that handles business verification and they emailed you on 17 March 2025 asking for some extra documents so they can finish the verification. The best way to get this unlocked is to reply to that email with the requested info so they can complete it and restore your invoice sending.
  
  Cheers,
  
  Doreen
peterga
Experienced User
4 months ago
I cannot find any emails sent by MYOB. Please resend asap.
- Doreen_P
  MYOB Moderator
  4 months ago
  Hey peterga,
  
  I’ve got the team to fire that email through to you again so you can actually see it this time. They’ll also lift the block so you can send invoices, but you’ll still need to hit reply and upload the requested docs using the secure link in that email to keep everything verified and happy.
  
  Cheers,
  
  Doreen
Nicole_004
Experienced User
2 days ago
I've read all the rubbish that MYOB have sprouted about security, but it's sending Invoices through "there secure system". Or is this just another way to get us to use the "pay online service"? I'm over software developers thinking everyone works the same way. As a BAS Agent working across multiple platforms, every day is a new update or glitch or sales pitch. Anyone out there have accounting software that just does accounting?
SthprtCentral
Member
1 day ago
Hi - I have always emailed my invoices direct from Myob - but lately I have had several people call to say they havent received their invoices - even though Myob says they were saved and emailed. Also i filled in the business verification and Myob have advised me it was not accepted- but wont give me any reason and wont contact me. I sent out at least 10 invoices every day - sometimes more - so i dont know how to get around this
- Genreve_S
  MYOB Moderator
  1 day ago
  Hi SthprtCentral,
  
  Thanks for letting us know. Sounds like the emailing feature is a large part of your workflow. I recommend checking your inbox and junk folder for an email from our verification team, as they may need more information.
  
  If you’ve already sent everything, contact MYOB Support through My Account to check your verification status. In the meantime, you can download the invoice as a PDF and email it manually.
  
  More info:
  https://www.myob.com/au/support/security/secure-invoicing-upgrade
  
  Regards,
  Genreve