Error Message: Value of your inventory may not be less than zero

Question

Hello,I am having an issue with adjusting 1 item out of stock (MYOB stock shows 1 on hand), it won't record the transaction and the following error message pops up "The value of your inventory may not be less than zero".&nbsp;&nbsp;How do i fix this?&nbsp;Thanks for your help.&nbsp;Val

shella_a · Answer

Hi Valy,
&nbsp;
Thanks for your post.
&nbsp;
My apologies for the delay in response. I'm sorry to hear about the error message you're receiving when adjusting items in your inventory. We've run some fixes on your account. We recommend logging out and logging back again to refresh your account, then redoing the process.
&nbsp;
Let me know how it goes.
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
&nbsp;
&nbsp;
Kind regards,
Shella

valy · Answer

Hello Shella,&nbsp;Thanks for the reply.&nbsp;I have logged out and logged back in as suggested and I still get the same answer.&nbsp;&nbsp;What is the next step in fixing this?&nbsp;RegardsVal

shella_a · Answer

Hi Valy,
&nbsp;
Thanks for the update.
&nbsp;
My apologies for the late reply.&nbsp;It appears that the error message "Value of your inventory may not be less than zero" is often associated with issues in building or adjusting inventory items. Here are some steps you can take to resolve this issue:
&nbsp;

Check the inventory levels of the items you are trying to build or adjust. Ensure that there is sufficient quantity on hand to perform the operation.
 If you are trying to build an item, refer to the helpful article, Building Items. This article provides detailed steps on how to correctly build items in MYOB.
 If you are trying to adjust an inventory item, ensure that the adjustment does not result in a negative inventory value. MYOB does not allow the inventory value to go below zero.

&nbsp;
If the problem persists, please provide more details about the actions leading to this error for a more accurate solution.
&nbsp;
Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
&nbsp;
&nbsp;
Kind regards,
Shella

tornadosolution · Answer

HI Val&nbsp;I have the same issue I called them 3 times and no asnwer what so ever, I still have plenty out there,did you find out how to solve your issue?thanks&nbsp;

gavin12345 · Answer

Hi&nbsp;tornadosolution&nbsp;&nbsp;Sometimes MYOB can run a script and this will fix the issue. The script however only fixes certain types of inventory rounding&nbsp;issues. If you use autobuild, there are some coding issues in the back end that create this issue also. If this is cause, script will not fix. File would need to be fixed by MYOB (free) as the fix is not straight forward.&nbsp;If you cannot get this fixed by MYOB, try MYOX Services - they are aware of the issue and can fix (fee).&nbsp;RegardsGavin

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Error Message: Value of your inventory may not be less than zero

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