Hi,
Does anyone have a direct support Partner for their practice?
It seems mine has moved on and the replacement doesn't exist.
We are at our wits end with the customer service line and after 2 hours on the phone with them today to update payment details we still cannot get anywhere.
Would love a contact please
MYOB are starting to be like everyone else - they suck. I have a client who has signed up with Xero. I want them to sign up with MYOB, but cant get through by phone - I have emailed and the auto response email gives a phone number which is disconnected. You chat on their web page and god help- you if you have to take a phone call and don't have time to just sit there waiting for them to respond - they disconnect the chat. You phone the sal4es team to ask about the features and they tell you that you can't enter purchase invoices so they don't even know what they are talking about - they just want to transfer you to the Partner support team and whoa, the wait time is at least 30 minutes even though I "am the next caller in the queue" and even them I don't know if I am being transferred to the right person. But you can find lots of resources at MYOB.com (just not what you want). Phone Customer Support - stuff that - there is no longer any customer support - it is impossible to find. I hate this new era - we went from long wait times trying to get through, and then we got good support and now there is no support - pathetic. I think I will save my time and just let the clients go with Xero - If you can't speak to anyone about the product, what is the actual "techinicla support" like?
Hi DuncanS,
Thanks for raising this.
We’re forum moderators and don’t sit on the Product team, so we don’t have visibility into who has or hasn’t been consulted as part of the Partner Program refresh, and we can’t confirm that side of things.
What we can share is that the Product team is in a transition phase to a refreshed Partner Program in 2026, with existing status tiers carried through while they finalise the new design.
For the latest official details on what’s changing, you can check:
Thanks again for your support.
Regards,
Genreve
Genreve_S ROC_MYOB PrueMYOB
Update on new Partner Program
Recall Announcement in August 2025 with Release in January 2026
Some 2 months ago I emailed Dale Dixon and my Partner Manager about Progress.
No replies have been received.
I have not been approached for Suggestions about the Design of the new Partner Program.
Have Partners been involved?
Thanks
Duncan Smith
Hi Ptabrooke,
That support call lasting 2 hours certainly isn't a joke.
If you're part of the MYOB Partner Program, the most direct line is via the Partner Hub in MYOB Practice. From Practice Compliance, click the Help icon on the left and choose Log a support case. That goes straight to the Partner team to look at your practice and payment details.
You can also log a support request from My Account (myaccount.myob.com) by going to Support > Contact support and submitting the form there, which is handy if you don’t have time to jump on the phone.
Hopefully, that gives you a smoother way through than the main support line.
Regards,
Genreve
