Forum Discussion

Ellplum's avatar
Ellplum
Member
21 days ago

Online Payments - Clients can't view online invoice and make payments by Credit Card

Clients are not able to select on invoice &

"Click Here to View" to view online payments and pay by credit card. 

I am unable to receive any payments unless a direct deposit to my bank account.  

My "Sales Settings" and "Payments" has online payments as "Active"  and "Allow Online Invoice Payments" is enabled.

 

Earlier in the week I disabled the "BPay Option" and since then the error has occured. When I now look at my "Sales Settings" the Bpay Option is enabled again.

 

I agree, my support requests don't get actioned, I try live chat and also sit on hold for over 2hrs !

 

 

 

 

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    14 days ago

    Hi Ellplum,

     

    Sorry for the long wait. We’re getting a pretty big wave of requests at the moment, so hold times and response times have been a bit extra lately. No worries though, I’ve reached out to the team handling your support request, and the relevant crew is already looking into this so it keeps moving in the right direction. Keep an eye on your email too, as that’s where the team will contact you.

     

    Cheers,

    Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home