We are a small business with Account Right and one file in the cloud, and just got charged $660, and the usual fee is $165 pm. Submitted an online query about a week ago as did not want to wait 2.5 hours to speak with someone. There does not seem to be a way to send follow up queries for existing case numbers without generating a new query and new case number. Is anyone aware of issues with overcharging on subscriptions and what is being done about it?
Hi Glittler,
Thanks for following up, and I’m sorry for the delay here. We’ve followed this up with our Billing team, and they’re now checking on the account and the cases you mentioned. They’ll get back to you as soon as possible once they have an update. We understand your concern, and we really appreciate your patience while this is being looked into.
Regards,
Sai
Any updates? My account was debited 21 June 2026, and my first query to MYOB was made 23 June 2026 Case #030174093. There is now no way I can see to follow up on an existing case without generating a new enquiry with a new case number which seems like an inefficient way to manage cases (unless I'm doing something wrong?) I tried following up and have another case #03188701. While it's only 3 weeks since my initial enquiry and it appears others are waiting a lot longer, it's concerning that even after 3 weeks what seems likely a fairly straight forward error with a straight-forward fix is taking this long to be attended to.
