Forum Discussion

TW_2020's avatar
TW_2020
Experienced User
11 days ago

Read-only company file

How do I restore my company file? I keep on getting this message.     
Genreve_S's avatar
Genreve_S
MYOB Moderator
11 days ago

Hi TW_2020, 

 

The pop-up message you received is just informing you that the file needs to go through the confirmation process to remove the read-only restrictions. This process will help you regain full access to your file. You can read through this link if you need help with confirmation.

 

Regards,
Genreve

TW_2020's avatar
TW_2020
Experienced User
10 days ago

Hi Genreve_S,

 

I tried activating but still the same message is popping up. 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 days ago

    Hi TW_2020,

    If the issue persists, we recommend reaching out to our support team for further investigation. You can reach them on Live Chat via our virtual assistant, MOCA  or by submitting a support case via My Account.

     

    Regards,
    Earl

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