Forum Discussion

rebecca5's avatar
rebecca5
Experienced User
2 years ago

Read Only- I need help ASAP

We have updated our payment information and there are still issues with our account.

I can only have a read only file. This has happened a few times since we updated our information.

Can someone please help. I need this fixed today as I have an annual leave payment that needs to be processed today.

Thank you.

  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi rebecca5  

    So I can take a look into this for you. Can you please send me a private message with the following information: 

            * Serial number
            * Company name
            * Email Address and Full name

    Regards,
    Earl.

3 Replies

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator

    Hi rebecca5 

    I've run an online script of your file if you could try loggin in now please.

    Regards,
    Earl 

    • rebecca5's avatar
      rebecca5
      Experienced User

      Hello,

       

      The online version is still read only and the desktop version will not let me confirm the file and kicks me out.

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator

        Hi rebecca5  

        So I can take a look into this for you. Can you please send me a private message with the following information: 

                * Serial number
                * Company name
                * Email Address and Full name

        Regards,
        Earl.