Refusing to cancel my subscription on time and making it hard to cancel and using deception

Subscription cancellation was request 27th of August 2026 over call which was not acknowledged via email and not cancelled via MYOB end . I called today 1 Oct 2026 and  the number I was given to contact to cancel subscription I was told this is not the place to cancel and gave me another number and transferred call I was also given wrongful advice that a adjusting charge of 36.45 is annual fees later after being transferred to a retention line who said they are retention only team until I said I am taking this legally via VCAT and court and she changed her words to we do handle subscription. All the lines seems to be from Philippines and outsourced so that it’s harder and more hoops for customers to cancel subscription and keep getting charges this time a confirmation was sent and said I have to pay full annual

Fee as my new subscription starts soon refusing to acknowledged 27 August call

I later asked for a email so I can send correspondence to if I take it legally and was refused further more the English is poor and deliberately this system is created to prolong subscription. I have further avenues to take to including consumer affairs and ACCC.

Furthermore I believe this is Misleading or deceptive conduct (s18, s29) and also no mention of renewal price mentioned at all on emails etc. I need this actioned asap