I'm having problems sending invoices & PO's. Email goes through without the attachment. Also, can't save the form to disc. Please can someone assist?
you may have to re-create the form,
The fullstops worked for me on my invoice template, but the orders and quotes templates didn't work, I ended up going back into the invoice template pressing save as and then renaming it to orders and edited from invoice to order
in short, find a form that is usable and edit that
Hi Genreve_S , a lot of us are having the same issue.
I have modified the form (from Desktop), and it still will not export or attach. I have also attempted to send (from Browser), it APPEARS to send, but is not being received by the recipient.
The issue was solved for us by changing the font in our custom forms from Calibri to Arial. Only line line was Calibri (was hard to find) and it stopped all of those from printing or emailing. Others suggested any change to the form will fix it but that did not work for us. For us, it was the use of the Calibri font (which has been there for 10+ years. on our forms).
I am still not able to send invoices to the printer or to PDF from desktop.
Just edited my invoice form by changing the font, didn't help.
What am I supposed to do about sending invoices?
We found a solution by uninstalling the most recent Windows update. Once we rolled it back, the invoices and PDF attachments started working normally again.
Thanks for that. I did the uninstall of the Windows update and we are now back to business as usual.
I went onto a 'predesign' version of the templates and personalised it - took time but fixed and bck up and runnign. The alternative is to roll back the latest Windows update but who knows that it wont be the same in future...
Hi NarelleJW,
That sounds like a back-and-forth for something that was working last week. Since the troubleshooting steps haven’t fixed the attachment issue, the best next step is to contact our support team through the Contact Us page. They can take a closer look at your file and see what’s happening behind the scenes.
Cheers,
Doreen
Calibri was the issue for me too. Weird considering this has been the font for 15 years and never an issue. Changed to Arial and all fixed.
