Accountright crashing when sending invoices through Outlook
Hello,
We just upgraded a PC and when we try to email invoices from the desktop Accountright through Outlook we are getting this error. We tried a repair or Outlook and it didn't help.
Does anyone know how to fix this error?
AccountRight Application Error Report
=====================================
Application Version: 2025.10.1.3
Application File Version: 2025.10.1.5
Incident Id: e392fd19-d330-4fe9-9c0f-59ac8c29a878
Time: Thursday, 4 December 2025 11:52:47 AM
Code:
System.InvalidCastException
Message:
Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).
Stack Trace
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1 : System.InvalidCastException
----------------------------------------
System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).
at mscorlib!0x0600434a!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)
at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)
at Huxley.MsOffice.Integration!0x06000079!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xde
at Huxley.UI.Controllers!0x06003579!MYOB.Huxley.UI.Controllers.Helpers.NotificationHelper.<>c__DisplayClass49_0.<SendMessageWithForm>b__1() +0x68
at Huxley.UI.Controllers!0x060028e2!MYOB.Huxley.UI.Controllers.Helpers.NotificationHelper.TrackAndPerformSendEmailLocally(Func`1 sendEmail, EmailResourceType resourceType, Nullable`1 companyDataFileId, Nullable`1 invoiceId, String body) +0x5e
at Huxley.UI.Controllers!0x060028d8!MYOB.Huxley.UI.Controllers.Helpers.NotificationHelper.SendMessageWithForm(MessageWithFormParameters parameters) +0x2b8
at Huxley.UI.Controllers!0x0600182a!MYOB.Huxley.UI.Controllers.SalesAndPurchases.SendEmailController.SendEmail(String emailTo, String subject, String message, IEnumerable`1 attachments) +0x1f1
at Huxley.UI.Controllers!0x06001829!MYOB.Huxley.UI.Controllers.SalesAndPurchases.SendEmailController.SendEmail(String emailAddresses, String subject, String message) +0xb
at Huxley.UI.Forms!0x06001916!MYOB.Huxley.UI.Forms.SalesAndPurchases.SendEmail.<OnOkClicked>b__37_0() +0x0
at Huxley.UI.Forms!0x06003611!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16
at Huxley.UI.Forms!0x060018ee!MYOB.Huxley.UI.Forms.SalesAndPurchases.SendEmail.OnOkClicked(ButtonClickedArgs args) +0x74
at Huxley.UI.Forms!0x060032e8!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12
at Huxley.UI.Forms!0x06003261!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30
at System.Windows.Forms!0x06001167!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19
at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d
at System.Windows.Forms!0x0600124e!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184
at System.Windows.Forms!0x0600125e!System.Windows.Forms.Control.WndProc(Message& m) +0x49f
at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e
at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0
at System.Windows.Forms!0x06006400!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0
at System.Windows.Forms!0x06006403!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e
at System.Windows.Forms!0x0600314e!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========
MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1
MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1
MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2025.10.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:04dd72d7f4974a55955521553d536617; A:1
MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2025.10.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f0f428ecb14d4a3ba5ee7f2b86b345b9; A:1
MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2025.10.1.3, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:dc714949513943a3bf6daad9cf616e91; A:1
MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;
MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:552febfc334842ecb384601d58fc202a; A:2
MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:705b915100924d21bde2f5344b7a3325; A:1
