Forum Discussion

2 years ago

Confirming Company File

Good afternoon I have an old MYOB account right Version 2016.2.18.5106 Company ID : 1 I cant confirm the company file, in the past I could confirm via phone and the customer service will s...

Celia_B

MYOB Staff

2 years ago

Hi KAG23,

Thank you for your post and welcome to the Community Forum.

Thank you for flagging this to us. We have detailed information on this: Activation and Confirmation of company files.

If you are still having an issue after going through that article, kindly check your inbox here in the Community Forum. I have sent you a private message to ask for some information.

Kind Regards,

Cel

KAG23
12 months ago
Hi,

I am again having trouble confirming the company file (as we use it only use it every 3 months). It will not confirm online and there is no longer any option to conform by phone (the screen comes up blank when clicking this option).

Thanks,

KAG
- Earl_HD
  MYOB Moderator
  12 months ago
  Hi KAG23,
  
  Thank you for your post, and I apologize for the delayed response. I have sent you a private message to collect additional information that will assist us in resolving this issue. Please check your inbox at your earliest convenience.
  
  Looking forward to your response.
  Regards,
  Earl