I followed the instructions to deactivate online payments for Accountright, as the fees are too much. However, when I sent out a new batch of invoices after doing so, the option to pay online was still present on the invoices. I logged out & logged back in again, but it is still saying that online payments are still 'active' even though the toggle button is not selected.
Hi Amii,
I get why it can be confusing. What you’re seeing is normal. Turning this off only affects newly created invoices, so the Online Payments service can still show as Active.
If any invoices were created before you turned it off, they can still show the pay option. You’ll need to open those invoices, turn online payments off, then resend them for the change to apply.
Here’s the help article too: Turning online payments on or off
Regards,
Genreve
You didn’t read my message properly. The invoices I sent out after disabling the online payments WERE NEWLY CREATED INVOICES. They should not have the online payment option printed on them, but they do. Your reply does not address my issue.
Hi Amii,
Thanks for checking this. Online payments will still show as Active after you deselect Allow online invoice payments. This is the overall status of your online payments service and doesn’t indicate that the invoice payment option is still enabled. So, seeing Active in the Online payments screen after changing that setting is expected.
Regards,
Sai
