Hi, How can I stop the QR code for online payments from printing for my customised sales invoices?The QR code is printing on the back of the invoice which does not suit our invoice paper.I do not want to turn off the online payment option. I am using MYOB Accountright desktop software. Thank you

Can you please turn this feature back off.Some of our invoices are pages long. Are we now suppose to go through each invoice and work out what pages to not print. This is not acceptable for MYOB to dictate to a business what information gets sent to a customer. Many business do not operate in your exact set of parameters that you have decided this feature works for.There are many issues from this:from an environmental and financial point of view an entire page for a tiny bit of information is a massive waste. We print way to many invoices for this not to have a significant impact.The majority of my customers will not receive a PDF that has hyperlinks embedded in it because it causes issues with their payment systems. I am going to have to manually edit the invoices when I email a customer to remove the offending page and then manually add back into my email and send.How are we suppose to train low skilled workers to look at each invoice and work out what pages they should and shouldn't be printing / emailing. This is just not acceptable that MYOB is now dictating what goes on my business communications. As far as I can tell, this feature has been added so more customers will use the payment link to pay their invoices, therefore providing more revenue to MYOB. However, I already pay a monthly subscription fee to use MYOB. I don't see where in the terms and conditions MYOB can force a feature that essentially is just to sell to my customers. If this doesn't get amended I'll be looking for other payment options so I can just turn this feature off.

Hi AmandaMYOB This is clearly not what users want (us included). I can't speak for others but for our customers, the one's that pay online do so via an emailed invoice not a printed one. I know this change might benefit MYOB as it increases the chance of someone scanning a printed QR code and paying your online payment fees, but in reality I fail to see how this benefits your business users. It's just resulting in wasted paper for no real benefit. Please consider reversing this change ASAP. Regards,Broc

Hi AmandaMYOB This is ridiculous and not a solution at all! Your response is so condescending, there is no "confusion" and the implication that our previous invoices were somehow not "professional-looking" is way off the mark. I would also like to point out that this payment info still prints even when the invoice has already been paid and shows a nil balance. This is the type of thing that actually make our invoices less "professional-looking." In our case, we are now printing an additional, unwanted page with every single invoice and there is no way to turn it off. To address your "solutions" - 1)we print multi page invoices and often don't know how many pages it will be until we print it, so can't just print the first page. We can't check a print preview to count the number of pages because the software does not allow it. 2)it is not practical for us to send double sided invoices to the customers and they have complained when we did this in the past. This is based on our customer feedback. We listen to our customers, I would encourage you to do the same. Having used MYOB consistently in this business for years it is sad to see such a decline in the product, and a huge factor in us looking for another accounting software. I can understand that this is useful for some, however it should absolutely be optional and we should be able to turn this off.

So a decision has been made without consulting the users or giving an option to users. Wow double sided printing thats a good idea. MYOB covering for the extra time it takes to print and ink we use. I just don't understand why we can't add a section to our invoice forms that suit us.

Our printer at work does not allow us to print double sided - did MYOB factor that in, surely this should be a customer based decision whether we want this feature or not. they need to fix this as what a waste of paper I will start sending my stationary order to MYOB to pay

How to stop QR code for online payment from printing

97 Replies

jenniek
Ultimate Partner
1 month ago
Hi AmandaMYOB

The few clients that pay me online - have a link on the email "Pay Now" which is what they click on. Why do they need it on the invoice as well? They still need to download or print the invoice for their records. One one page would be ideal.
Anne10
Contributing User
1 month ago
HI,
I have tried choosing to print only the first page but unfortunately this option is shaded and unable to be changed when printing in MYOB.
My invoice paper has printed terms and conditions on the back, so when I print an invoice the QR code is printed over the top of these terms and conditions.
Is there any other solution please?
DM83
Experienced User
1 month ago
So a decision has been made without consulting the users or giving an option to users. Wow double sided printing thats a good idea. MYOB covering for the extra time it takes to print and ink we use. I just don't understand why we can't add a section to our invoice forms that suit us.
AmandaMYOB
MYOB Moderator
1 month ago
Hi all.

I'd like to address the confusion surrounding the latest update to AccountRight and the change in how invoices are printed.

Previously, there was a feature gap where exported invoice PDFs from AccountRight didn't include the "How to Pay" section, while emailed invoice attachments and MYOBB invoices did. With this update, we've standardised the PDF format so customers' clients receive a consistent, professional-looking invoice no matter how it's generated or shared.

I completely understand why some customers may find the additional page frustrating, particularly if they're printing invoices and see it as wasted paper. There are a couple of workarounds available:

If you don't need the payment information page, you can choose to print only the first page by specifying the page range in the print settings.

Print double-sided to reduce paper usage.

Hopefully that provides some context for the change.
DM83
Experienced User
1 month ago
Same problem. Nothing like just changing everything without telling us or giving us an option to modify our invoices. Seriously the worst package available.
Noel4819
Experienced Cover User
1 month ago
I have the same problem QR code printing on page 2 of invoice and as I do 2 extra copies, I am throwing 3 pages in the bin for each invoice printed. Would have been nice to have an option..,
rob_d
Experienced User
1 month ago
Same here, this appears to have started today with the release of 2026.5.

We have checked "Customise Forms", but our invoice template looks correct and this QR code isn't showing. So there must be a way to toggle this feature on/off from the desktop software?

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How to stop QR code for online payment from printing

97 Replies

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