Hi, How can I stop the QR code for online payments from printing for my customised sales invoices?The QR code is printing on the back of the invoice which does not suit our invoice paper.I do not want to turn off the online payment option. I am using MYOB Accountright desktop software. Thank you

Can you please turn this feature back off.Some of our invoices are pages long. Are we now suppose to go through each invoice and work out what pages to not print. This is not acceptable for MYOB to dictate to a business what information gets sent to a customer. Many business do not operate in your exact set of parameters that you have decided this feature works for.There are many issues from this:from an environmental and financial point of view an entire page for a tiny bit of information is a massive waste. We print way to many invoices for this not to have a significant impact.The majority of my customers will not receive a PDF that has hyperlinks embedded in it because it causes issues with their payment systems. I am going to have to manually edit the invoices when I email a customer to remove the offending page and then manually add back into my email and send.How are we suppose to train low skilled workers to look at each invoice and work out what pages they should and shouldn't be printing / emailing. This is just not acceptable that MYOB is now dictating what goes on my business communications. As far as I can tell, this feature has been added so more customers will use the payment link to pay their invoices, therefore providing more revenue to MYOB. However, I already pay a monthly subscription fee to use MYOB. I don't see where in the terms and conditions MYOB can force a feature that essentially is just to sell to my customers. If this doesn't get amended I'll be looking for other payment options so I can just turn this feature off.

Hi AmandaMYOB This is clearly not what users want (us included). I can't speak for others but for our customers, the one's that pay online do so via an emailed invoice not a printed one. I know this change might benefit MYOB as it increases the chance of someone scanning a printed QR code and paying your online payment fees, but in reality I fail to see how this benefits your business users. It's just resulting in wasted paper for no real benefit. Please consider reversing this change ASAP. Regards,Broc

Hi AmandaMYOB This is ridiculous and not a solution at all! Your response is so condescending, there is no "confusion" and the implication that our previous invoices were somehow not "professional-looking" is way off the mark. I would also like to point out that this payment info still prints even when the invoice has already been paid and shows a nil balance. This is the type of thing that actually make our invoices less "professional-looking." In our case, we are now printing an additional, unwanted page with every single invoice and there is no way to turn it off. To address your "solutions" - 1)we print multi page invoices and often don't know how many pages it will be until we print it, so can't just print the first page. We can't check a print preview to count the number of pages because the software does not allow it. 2)it is not practical for us to send double sided invoices to the customers and they have complained when we did this in the past. This is based on our customer feedback. We listen to our customers, I would encourage you to do the same. Having used MYOB consistently in this business for years it is sad to see such a decline in the product, and a huge factor in us looking for another accounting software. I can understand that this is useful for some, however it should absolutely be optional and we should be able to turn this off.

So a decision has been made without consulting the users or giving an option to users. Wow double sided printing thats a good idea. MYOB covering for the extra time it takes to print and ink we use. I just don't understand why we can't add a section to our invoice forms that suit us.

Our printer at work does not allow us to print double sided - did MYOB factor that in, surely this should be a customer based decision whether we want this feature or not. they need to fix this as what a waste of paper I will start sending my stationary order to MYOB to pay

How to stop QR code for online payment from printing

97 Replies

AR_Stamps
Member
27 days ago
AmandaMYOB This has nothing to do with "professional looking invoices" and everything to do with siphoning. The QR code directs my customers to your payment portal and MYOB takes a cut of these payments. As there is no way to turn this feature off, this is dishonesty at best, and if I were to present this to the financial ombudsman, it may also be deemed "financial deception" and you would be opening yourselves up to a lawsuit. If this is not updated to include an OFF feature immediately (and not "per invoice workarounds") I will be investigating the legality associated with this feature. As MYOB is also now the most expensive option for my business, unless this feature is either binned or made fully optional, I will be transitioning to other accounting software as a priority.
Chelly
Experienced Cover User
27 days ago
This only benefits MYOB being able to collect more revenue throught their online payment methods AmandaMYOB
Wrapall2024
Contributing User
27 days ago
Hi AmandaMYOB,

Could you kindly enable the page range option so we can avoid printing unnecessary pages? This would help reduce waste and support environmental sustainability.
nhill
Contributing Cover User
27 days ago
I would also like to ask MYOB to turn this feature off!!! It is a complete waste of paper (and time if I have to use the PDF/print double sided). My transactions need to be quick and most of my customers already have payment details saved. Please remove the QR code from the printed invoice.
BJ3
Experienced User
27 days ago
Thanks for the update Amanda
We all realise that you are just the meat between the sandwich. We are frustrated with MYOB not you personally.

Hope you have a nice Monday :)
AmandaMYOB
MYOB Moderator
27 days ago
Hi all.

Thank you all for taking the time to share your feedback. We hear you, and are working on finding a better solution in line with the feedback provided. I'll make sure to update you when I have more information, however I cannot provide a definitive time frame at this point. Thanks for using the forum to share your thoughts and feedback and your patience whilst we work towards a better solution.
EEAdmin
Member
27 days ago
My understanding of Microsoft coding defaults when calling the printing dialog box is that all options are enabled. You basically have to write code to disable the "print a selection of pages".

MYOB please provide options to switch this 'how to pay' feature off. Our customers already know how to pay the invoice. Thanks.
TTCBT
Member
27 days ago
This has to stop or have an option to turn it off, my customers cannot waste their time waiting for the prints to come out.
Joe_DiMaria
Contributing Cover User
29 days ago
If the invoices are customised by the user, how can you say that invoices were not "professional-looking" . could the QR code and BSB feature be an optional Addition that can be added to the custom invoice or is that too practical ?
Joe_DiMaria
Contributing Cover User
29 days ago
I waited 3.5 hrs on hold yesterday to be told that there is no solution just silly work arounds that are not practical. Its very clear that the people at MYOB are no longer Customer focused, i have been with MYOB for almost 30 years but not sure how much longer to be honest

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How to stop QR code for online payment from printing

97 Replies

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