Hi,
How can I stop the QR code for online payments from printing for my customised sales invoices?
The QR code is printing on the back of the invoice which does not suit our invoice paper.
I do not want to turn off the online payment option.
I am using MYOB Accountright desktop software.
Thank you
I know right!!! Even if the invoice is paid it still puts it there. Going to confuse customers.
If it existed ONLY on the "Send to: Disk" version, sure or when the email gets sent out via email, but not on the print version!
AmandaMYOB I do think being able to select the customers who have this feature in the Customer Card is better than current solution that you have proposed a new print setting in AccountRight desktop that will allow you to exclude or include the "How to Pay" page when printing invoices. Because it is not just the printing of the invoice but also the payment link / view invoice on the email.
When I have manually turned off the payment option for an invoice and then tested the email the link to 'view invoice' which replaces 'Pay Now', the link just gets stuck on a waiting page. It never actually takes them to 'view the invoice'.
The silly work around because this isn't working is to email to ourselves, forward the email with the pdf invoice and delete any reference to the 'view invoice' link. Sending a link that doesn't work is incredibly unprofessional.
So, we are now manually deciding which customer will and won't get access to the payment link for each individual invoice and amending the payment option in each invoice. Manually removing 'view invoices' on those customers who are not going to be paying using the MYOB payment link. The amount of increase in labour is very much starting to out way the benefit of having the payment link at all. Which in our case was only for a single segment of our customers, not all customers.
Please consider the suggestion to amend the customer card to include if a payment link is required for that customer.
I second this! It's agressive an extremely unprofessional to ask an international company for payment 10 times a day when invoicing AmandaMYOB
It has now been 24 hours since the last update, and there are still significant issues affecting our workflow. Can MYOB please provide an update on when this will be resolved?
Is it not possible to roll back to the previous version while a fix is being worked on? The current changes have had a noticeable impact on day-to-day processes.
It’s quite frustrating that another update has been released without consultation or consideration of how it affects users in practice.
As a practical solution, could MYOB introduce an option (similar to the remittance advice settings) that allows users to choose whether payment options are printed? This would provide flexibility without forcing a change on all users.
AmandaMYOB if you are working on updates, can you please have the function able to be turned OFF for certain customers via their Cutomer Cards? When we supply to both small business and major retailers, its a bit embarassing (and not professional) to have an invoice being emailed to Spotlight or Coles with a QR code to pay via credit card!!!
Yep Im doing the same. And hopefully MYOB realise the money they will actually be loosing because they wont be collecting credit card fees from people using their platform to settle invoices.
Wow. Now that is a problem Mick.
After a week of tossing out paper I have changed my printing option to print both sides, but reading the comments I see a massive problem. This is on packing slips too? So anyone who scans the QR code can see the value of the invoice. I have a few big clients who don't want their staff from receivables knowing the value of the invoice. MYOB this is a violation of trust in your product.
AmandaMYOB - the workaround that you keep proposing doesn't work. You cannot select which pages to print in the page range. The selections aren't available. See the screenshot below. Greyed out means it is not an available option to select. This has been mentioned multiple times. If you have a way of changing the print settings so that you can only print the pages required please can you advise what those steps are.
