Forum Discussion
97 Replies
- Perpetual_Maint25 days agoExperienced Cover User
AmandaMYOB Some of my invoices are 2 pages and I already print double sided. So now I am wasting a full sheet of paper each time I print an invoice.
- ACAustralia25 days agoMember
Hi AmandaMYOB
Thanks for this update.
Unfortunately it is pretty bleak that we need to tolerate this for weeks before there will a way to disable this wasteful feature.
Again, your work around does not work. It seems like you have not actually heard the numerous posts on here stating that MYOB's settings do not let us print only the first page.
Our current printer contract is metered per page and we generate a high number of invoices each day. Paper costs money. There are a million reasons why the rollout of this feature has been terrible. This is just so wasteful and inconvenient.
- DMCH25 days agoExperienced User
MYOB have done it again! Would you please give consideration to your customers i.e. the ones paying for the subscription, not ours, the ones you want to earn additional revenue off for no work. At the very least you should include it in Customise Forms so that we who do not wish to include it can remove it!
I work for my client one day per week, on a Tuesday afternoon, the first thing the Director said to me was 'MYOB have done it again! Can you get rid of this' - I think I will double check with him does he mean the second page or MYOB!
- FionaMiriam25 days agoExperienced Cover User
AmandaMYOB - the workaround that you keep proposing doesn't work. You cannot select which pages to print in the page range. The selections aren't available. See the screenshot below. Greyed out means it is not an available option to select. This has been mentioned multiple times. If you have a way of changing the print settings so that you can only print the pages required please can you advise what those steps are.
- Anth0824 days agoCover User
It has now been 24 hours since the last update, and there are still significant issues affecting our workflow. Can MYOB please provide an update on when this will be resolved?
Is it not possible to roll back to the previous version while a fix is being worked on? The current changes have had a noticeable impact on day-to-day processes.
It’s quite frustrating that another update has been released without consultation or consideration of how it affects users in practice.
As a practical solution, could MYOB introduce an option (similar to the remittance advice settings) that allows users to choose whether payment options are printed? This would provide flexibility without forcing a change on all users.
- Chelly24 days agoExperienced Cover User
I second this! It's agressive an extremely unprofessional to ask an international company for payment 10 times a day when invoicing AmandaMYOB
- SM2923 days agoMember
I know right!!! Even if the invoice is paid it still puts it there. Going to confuse customers.
If it existed ONLY on the "Send to: Disk" version, sure or when the email gets sent out via email, but not on the print version!
- ACAustralia23 days agoMember
We have turned of the MYOB Online Payments too. This is probably the final straw for us and we are exploring other software options AmandaMYOB
- FionaMiriam23 days agoExperienced Cover User
AmandaMYOB - great to hear!
I know you've said that you are introducing a global setting in preferences, can you also please consider the ability to make features per customer as well for payments. I, along with lots of other business have differing payment methods used for different types of customers. To be able to turn off / on the payment feature per customer (not per invoice or global) would also be very useful.
- DMCH19 days agoExperienced User
Hopefully we won't all attack you and you have many valid points, however, my clients do not understand the transaction flows and are not altogether concerned about me the bookkeeper having to deal with complicated, they are concerned about what their clients see and what they should not see or experience. MYOB AccountRight is a good product, their company needs to remember who their clients are, first and foremost the subscription payers. I have worked with MYOB since 2000 and run my own business since 2004 and these last two years have seen some updates that have not demonstrated MYOB's commitment to their clients. My clients are running out of patience.
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