Forum Discussion

ryadre's avatar
ryadre
Trusted User
2 months ago

In Tray bug with certain file names - Hyphens

I have noticed since one of our suppliers has starting naming their PDF invoices they send us to include a date - so a file name such as inv34343-25-03-26.PDF that when the file gets emailed to MYOB it bounces back.

 

I found that removing the hyphens in the file name fixes the problem.

 

Can this be fixed please?

 

 

I use to notice this on certain government (vehicle rego reminders) files sent to us as well in the past and couldn't figure out why they keep rejecting.

Causes a problem with their invoices getting missed and not paid.

Thanks

browser

2 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi ryadre,

     

    Thanks for flagging this. That would definitely be annoying, especially when it means invoices might get missed and not paid, so good spot picking up the pattern with the dates in the file names. At the moment, it looks like the way those PDF files are named is tripping up the email‑to‑MYOB process, so the system is bouncing them back rather than loading them into your file/library. That would explain why removing the hyphens in the file name lets it go through. You’ve basically found the workaround already.

     

    For now, the safest approach is:

    • If an emailed invoice bounces, save it locally and rename the file (for example: inv34343_250326.pdf instead of inv34343-25-03-26.pdf),
    • Then resend it to your MYOB email address, or upload it directly.

    Regards,

    Sai

  • ryadre's avatar
    ryadre
    Trusted User
    2 months ago

    Thanks, yes thats what I have been doing which is a bit of a pain when you get multiple invoices going through that process

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