In tray not working forwarded emails

I am unsure.
The  general answer appears to be that there are password protected PDF's in the in tray.
I had three pdf's - I opened and none were password protected.
Entered them as bills to clear them out.
The next forwarded invoice went in.

I have not had any more come in  to email since so I cant say if the processes is working

I am annoyed at suggestions to "check forwarding and rules" as these are ones that were working fine.
Why my outlook rules would suddenly change to stop emails is a mystery to me.

It is more likely to be an issue at MYOB in-tray than a non existent change in rules or forwarding.

Hi Chrissiee,

You’re not alone in running into that issue with In Tray. You can check the steps I shared with the other user, because the same tips apply. If you’re forwarding from Outlook, have a quick look at any rules you’ve set up and switch them off before sending. If it still refuses to show up after trying that, it’s a good idea to get in touch with our team so they can check over your setup and make sure everything’s pointing to the right place. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

I am having the same issues. Has this been resolved for you yet?

Personally "Live Chat via our virtual assistant, MOCA," is a complete waste of time
It has shown me - on several occasions, blank screens asking of those solutions helped.

A time wasting exercise

Hey leibholdqpbc,

You're running into same thing with forwarded emails not landing in In Tray even after checking the filters and setup. If you’re forwarding from Outlook, it’s worth checking any rules and switching them off before sending. If the email still doesn’t land in the In Tray after that, the best next step is to reach out to our team so they can check the setup and make sure those invoices start appearing where they’re meant to. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

We also have this issue.
Appears to be a myob in tray email system error where forwarded emails are not accepted or moved to the in tray
Once assumes because of filters or incorrect setup.
Be a BIT handy for invoices to appear where they are meant to

this has been happening for me as well, for a few months now.  I always change my emails to plain text before sending (so the images in signature shouldn't impact), but many of the bills don't make it to the in-tray.  I now have to drag the bills to the uploads page to ensure that they get there.  would be nice to have a fix for this.

Hi DPC_ADMIN​ 

We are also having some random emails not getting to the intray - Mostly the same supplier invoice, but not always. MYOB came back to me to say did we have images on our email signatures - we do. So I am testing this week whether deleting the signature when forwarding makes any difference. Seems to be a size limit - but not just the attachment size (in my mind?)