In Tray

Hi Bcgarden,

Sorry you’ve been dealing with this for so long. A good way to test it is to jump into the browser first and check whether the In Tray documents are showing up there. After that, clear the AccountRight cache. Once that’s done, clear out the documents in the browser In Tray and then give it another crack in AccountRight. If the documents show up again in AccountRight, you should be right to go. If they still don’t, you can upload the documents into In Tray again and try from there. If it's still playing up after those steps, make sure to reach out to our team so they can take a good look. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen

HI

I have been having the same issue for months!  Can access in tray for the first 5 minutes, then they all disappear even though i know there are lots in there!  I have tried everything and nothing fixes it.  Extremely frustrating when i cant enter or allocate invoices 

Hi JennaIDEAL,

I can imagine going a week without the In Tray has made things a bit tricky, especially with work piling up. Since you've already logged a support case, you're in the system and our team will reach out as soon as possible to help get things sorted. They'll take it from here and look into what's going on. 

Regards,

Sai

Doreen_P​ The in tray is still not working and i also put in a support case yesterday morning and have not been contacted. Can you or someone escalate this please, i am going on one week not being able to use it and work back long is effecting my work significantly.

Hey JennaIDEAL 

Appreciate the heads‑up on how much In Tray does affect your work. The good news is the In Tray issue has been resolved on our side, so you should be able to get back to it now. If anything’s still playing up, log a support case via My Account so that our team can look up your details and get a proper fix. For the Status Hub login trouble, give this link a go instead. It’s the right path to check current service updates without the password loop.

Cheers,

Doreen

This status hub link doesnt work

I am still having this issue, myob chat said they are aware of it. Unable to access the status hub as it says my password is wrong. This is having a huge impact on my work. Anyone have any updates as to when this will be fixed?

Hi

I am still having problems sending invoices to the intray.  They keep bouncing back.  See screenshot below.

The file is one page in PDF form and does not exceed and of the size limits.

Hi all,

If you're still seeing the same thing, could you please try logging out and back in again just to refresh the connection? If it's still being stubborn after that, give our live chat team a buzz via our virtual assistant MOCA, or pop a support ticket through My Account and we'll take a closer look for you.

Cheers,

Shella

I'm having the same issue, been happening since yesterday...very frustrating.  Can't seem to get through to the Status Hub, please update us here.