Hi Guys
I have 4 company files... but only 1 of them has some serious slowness lagging in the Intray. Like its minutes after processing one document, the intray goes blank then loads back up with the remaining documents.
Is there a way to refresh the file / intray to speed this up? Its never been this slow in my experience, and is taking so much time out of my day waiting to process transactions.
thanks!
Hi kirraBrookies,
Thanks for sticking with this, especially with how much longer this one file is taking compared to your others. I’ve checked your support case, and we emailed you previously to confirm that your account has been added to the list of affected customers. This is now under investigation by our development team, and we’ll let you know as soon as there’s an update or once it’s resolved.
For now, the best workaround is to use the browser, as that should give you a faster process while this is being looked into.
Regards,
Sai
Hi Shella,
I've been persisting with this speed for some time now, and have still had no progress. its currently taking 2-3 minutes per document in this one particular file, where as my other 6 files it only takes a few seconds.
can we please escalate this for a fix, its been 9 months now please.
Hi kirraBrookies,
Thanks for submitting a ticket! We have re-raised this with our incident management team and it is being investigated currently. You can follow our status hub page for updates.
Cheers,
Shella
Thank you, I just gave that a try, and had no luck. Have submitted a case now.
thanks!
Hi kirraBrookies,
That does sound a bit tricky. Nothing worse than having to wait around when you've got a bunch to get through. The good news is there's a quick little trick that usually helps speed things up. Try clearing your AccountRight cache. It's basically like giving your file a mini refresh. Once that's done, reopen your file and see if the In Tray behaves a bit snappier. If it's still dragging its feet, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can take a closer look for you.
Regards,
Sai
