Invoice reminder option is blank?

Steven_M 

Is there any indication of when this will be fixed please? The workaround in the browser is incredibly frustrating because I can't even do the full customer card set up there. Too much is not available in the browser still - identifiers, template choice, delivery options, customer since date etc. Even if I wanted to do the full set up in the browser, I would still have to go back to the desktop to finish off. 

Every time I need to set up a new customer, my frustration level with MYOB moves from constant simmer to boiled over again.

Is there any way we can confirm that it is even on the radar of being looked at, or is it simply sitting in a never-ending queue of never-to-be-fixed items that have been

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... reported to the required team and are awaiting a fix.

 

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So many glitches and bugs over the years have been reported and never addressed that I doubt some of them are even looked at. It feels like MYOB hopes we'll forget about all the great things MYOB used to be able to do so we'll be happy with the increasingly inferior product for which we pay increasingly higher fees.

I contacted livechat support asking if there was an update yesterday and they were still trying to tell me it was environmental and not a MYOB problem... I'd just appreciate some kind of assurance that it really is being looked at and hasn't stopped at the "been reported" stage.

If MYOB has no intention of fixing it, then perhaps they could at least make the browser contact cards fully functional.

We really should be getting some sort of answers from MYOB- we're paying for a service that isn't fully functional. Imagine if we provided this service to our customers!

Better yet, why not also increase your prices while trying to promote an inferior product!

Hi Ninette, 

Thanks for your post. This is generally caused by an internal preferences selected in the Internet explorer settings. To resolve this can you please try the below:

1. Open Internet Explorer 
2. Click the Settings cog and choose Compatibility View settings.

3. Deselect Display intranet sites in Compatibility View.

4. Go back to the blank Invoice Reminders screen and press F5 on your keyboard and see if it loads.
5. If the Invoice reminders screen still loads blank please move onto the next possible solution

Note: Only Internet Explorer version 11 is compatible for this feature, if you're using a lower version of Internet Explorer you will need to upgrade the browser to latest version. 

Do let me know how you go. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

I am using Microsoft Edge, I have tried (not the best with these things) see attached. It hasnt helped?

F5 only lightens or darkens the screen.

In addition to my previous comment, I am now on my PC at the office on which I use Firefox and the same problem is occuring. I have not changed any preferences on either my PC or my laptop computer yet now both have a blank invoice reminder option.

Hi Ninette, 

Only Internet Explorer version 11 is compatible for this feature and is used when the Invoice reminders window appears, can you please search the computer for Internet explorer and troubleshoot the above steps. These steps will not work in Microsoft Edge. 

Do let me know how you go. 

Just found it under name

Still wont show in desktop version.  Very annoying.  

Our reminder emails appear to be hacked so are trying to turn off 

We are having the same problem. Blank screen in both card file and sale command centre.

Went to browser version and there is no sales settings option at all. 

Its tricky to find at first. Go the the browser version and on the top right where it says the company name is where you'll find sales settings. Alternatively, go to sales on the top left, select invoices and then enter the name of the customer in search that you want to set the invoice reminder. Hopefully MYOB will resolve the issue as I find this all a bit fiddly.