Hi My invoice reminders isnt working and when I go into set up the screen is blank. Any help would appreciated

I've noticed this is still an issue. When is this expected to be fixed?

Add my voice to the discontent. I am paying $160/month and would expect software faults like this to be fixed promptly, rather then the extra task of logging in to the browser version and changing it there.When will this be fixed? It was first reported in November last year and is still ongoing.

Add me to the list, mine is also not working, I too dont want to use browser. Thanks

Hello I am also having the same trouble with Invoice Reminders. I have set to send emails using AccountRight in emailling preverences. I have set up invoice reminders in the online version as the screen is grey in the desk top version. However reminders are still not being sent to customers. When is this going to be fixed!!!

HiHave just tried both of the above and neither work. Why offer something that we then have to try so hard to use.This has been going on for months from when I first requested help.Sue

Invoice Reminders not working

33 Replies

Panzie23
Contributing User
2 years ago
I've noticed this is still an issue. When is this expected to be fixed?
HmmmReally
Experienced Cover User
11 months ago
Seven months later and still not working.

This is so typical of MYOB.
- suesp01
  Contributing User
  11 months ago
  But no issues with putting subscription up !!
Steven_M
Former Staff
2 years ago
Hi suesp01

We are currently aware of a situation with the AccountRight Desktop where the Invoice reminders will not load successfully. This is something that we have passed across to the required team for further investigation for a future update.

In the meantime, you can access the Invoice reminders through the browser interface.
- aMaca
  Contributing Cover User
  2 years ago
  Add me to the list, mine is also not working, I too dont want to use browser. Thanks
- vp-ast
  Contributing User
  2 years ago
  Are we any closer to repairing this issue
- vp-ast
  Contributing User
  2 years ago
  Where in the browser can I find the Invoice reminders?
Kylieu
Experienced User
3 months ago
This thread was started 18months ago. Still no resolution. I still have this problem and having to switch between online and desktop for this purpose as well as other functions. Subscriptions continue to rise and bugs don't seem to get fixed. No wonder most accountants are recommeding Xero these days. Any idea if this will ever be resolved?
- suesp01
  Contributing User
  3 months ago
  Couldn't agree more. No one has replied to me either about price increases but not fixing this . Our accountant is also pushing hard to change to Xero an now I'm thinking due to cost and lack of proper support we may do so. I initiated this thread 18 months ago ridiculous!!
- sKrael
  Experienced User
  3 months ago
  Add my complaint too. What should be a simple matter of updating the customer record becomes having to open a browser, go to online MYOB, login, click on contacts, find the customer's contact and make the change there.