My monthly MYOB subscription invoice has overcharged me can MYOB contact me privately please?

Hi Mary11,

Thank you for your post. We understand your concerns about the overcharged invoice. Unfortunately, we're unable to arrange a call through this channel. However, we'll be reaching out to you privately via direct message to address and resolve the issue promptly. Please keep an eye on your Community forum message, and we'll continue to discuss your concern through that channel.

We're committed to assisting you in rectifying this matter as efficiently as possible. Thank you for your understanding and patience.

Cheers,

Princess

Hello Mary,

We have also been overcharged.  Have submitted support requests with useless generic responses.  Have spent hours on the phone and on chat lines with no resolution.  Would be interested if you have made any headway.

Hi Kidsbeer - yes I went back and forth with MYOB trying to understand what was going on. I think the higher amount was due to processing 3 fortnightly payruns in 1 month. I also noticed a "refund" amount at some point in time. In the end I noticed it only happened about once (or twice) a year so I then ceased querying it - the point was that it was frustrating trying to get a simple answer to my question so it sounds like that has happened with you.