Forum Discussion

Sujeev's avatar
Sujeev
Experienced User
11 months ago

MYOB INVOICE APP NOT OPENING IN GALAXY S24

MYOB INVOICE App is not opening in Samsung S24. It is crashing everytime. Informed this to MYOB support team several times, as usual NO proper response. 

 

Galaxy S24 series has dropped support for 32-bit apps, and the MYOB invoice app is not yet updated to 64-bit . This means MYOB Invoice App will not work on Samsung S24 mobiles unless the  app developer a update the app to 64-bit which is compatible with the Galaxy S24. (This information I got from Samsung Community Forum).

 

Escalated this to MYOB, not sure when they will fix this. 

 

  • trudy2340's avatar
    trudy2340
    7 months ago

    This is unacceptable by MYOB. I decided to go with MYOB when I had my previous galaxy. Now I can't use it remotely with the S24. Keep up MYOB. How many months does it take to fix these things? I will be moving to Xero if not sorted soon - after spending days setting up the MYOB fo my club.

    • Sujeev's avatar
      Sujeev
      Experienced User
      7 months ago

      As per MYOB no time frame to fix this issue..May take years..I am also planning to migrate to Zero..It is waste of money to continue with MYOB when we can't use the App..

      • Sujeev's avatar
        Sujeev
        Experienced User
        6 months ago

        Still not fixed. ..simply paying subscription..

  • timkirk112's avatar
    timkirk112
    2 months ago

    This is a bad look for MYOB.... Google's requirements for 64Bit apps has been known for years (2019)...

    https://android-developers.googleblog.com/2019/01/get-your-apps-ready-for-64-bit.html

     

    The Gist of the above link is, in January 2019 Google announced these changes, from August 2019 New 32bit only apps were not allowed, From August 2021 Google would stop serving apps without 64 bit versions..

     

    This was not something Google decided to enforce overnight, MYOB Had 2 years to update this app (It's been almost 5 now)... They are only just now looking at updating the app...

     

    While I appreciate MYOB being honest about the cause of the issue (32bit Only), their actions to mitigate and rectify the issue have been poor...

     

    Not a good look at all MYOB...

  • JeffnJen's avatar
    JeffnJen
    Contributing Cover User
    31 days ago

    I am also in waiting for a response lodged with MYOB 2 weeks ago and nothing or nobody has contacted me. Big fail. MYOB what is going on?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hi, Sujeev

     

    Thanks for your post.

     

    We understand that technology with different apps is a challenge. We are aware that the MYOB Invoice App is currently incompatible with the Samsung S24 due to its 32-bit architecture and the S24's lack of support for such apps. We appreciate your patience and understanding as we work to address this issue. We are actively working on updating the MYOB Invoice App to 64-bit compatibility to ensure it functions smoothly on the S24 and other devices with similar requirements.

     

    Best regards,

    Doreen

  • Vass1's avatar
    Vass1
    4 months ago

    Why has MYOB not sorted out this issue???

    How are they so unable to keep up with technology, it does not give you high hopes for its future relevance.

    MYOB's lack of reactive action to this issue really shows just how little they consider customers' issues and how out of touch they are.

    Not a great look for a system that has many competitors that are actually keeping up with technology.

    This system is seemingly going to become obsolete along with what I can only assume is their intended market....

  • JeffnJen's avatar
    JeffnJen
    Contributing Cover User
    31 days ago

    This is 10 months on and still not happening? What is going on MYOB 

  • MikeG1's avatar
    MikeG1
    Admin
    10 days ago

    Hi all, 

    I am pleased to be able to announce to you that MYOB has now released the updates for both Apple and Android to ensure that the app is capable of working in 64-bit.

    If you still have the app installed, please check for updates and ensure you grab the latest version

    If you have previously uninstalled the app, now is the time to download it again!

    Thank you all for continuing to provide feedback and keep me accountable on this change, you have absolutely helped to ensure that this update happened.

    trudy2340 Sujeev timkirk112 JeffnJen Vass1 Petrie 

      • PrueMYOB's avatar
        PrueMYOB
        MYOB Moderator
        7 days ago

        Hey Team, to make the most of the recent upgrade, make sure you have the latest version by using the links to the App and Google Play store on our website www.myob.com/au/myob-apps/myob-invoice. Once there you should see an option to update. 

         

        If you've done this and the MYOB Invoice App is not loading please try removing the App Cache and then Uninstall & Reinstall it. Sometimes the Cache from the old App version can confuse the new version, removing it all and starting again from a clean state can help clear it out. 

         

        Cheers ^Prue

    • David011's avatar
      David011
      Contributing Cover User
      9 days ago

      My installation, via Playstore, requested to update. Once complete, now opens and functions one again. 

      • MikeG1's avatar
        MikeG1
        Admin
        10 days ago

        Dangit! I was too quick I guess. I was told that this was released at 1pm AU and would be available straight away. Perhaps we can let it do its thing overnight and check tomorrow. Sorry timkirk112 and all

  • Petrie's avatar
    Petrie
    Contributing User
    8 months ago

    Hi Doreen_P and Sujeev Is there any update re S24 and the issue of MYOB App not working on brand new phone?  We wish the phone company consultant had of known this issue, when we specially spoke about the amount of MYOB we use on phone.  Appreciate any advice you can give. Thank you.

    • Sujeev's avatar
      Sujeev
      Experienced User
      8 months ago

      Hi@Petrie.  It is still the same story..Nothing to do with Phone company..Samsung.MYOB has to upgrade thier App to 32bit from 16 bit. NOW MAJORITY OF THE PHONES SUPPORTING ONLY 32BIT APPS. MYOB not attending this issue even after informing them repteadly. My advice to others is please switch to Zero or Quick Books rather wasting your time with them..No support from MYOB for any issues we report. They only know  to send monthly invoices. 

       

       

       

       

      • Petrie's avatar
        Petrie
        Contributing User
        4 months ago

        This year, the phone is a Samsung S24 ultra

  • MikeG1's avatar
    MikeG1
    Admin
    3 months ago

    Good morning all,
    I wanted to provide an update on the 32-bit app being unsupported on new phones..

    I appreciate that this has been an outstanding issue for many months now and how frustrating this has been.
    Previously, MYOB has not prioritised a solution to this, as we have been working to release a replacement app which would make improvements to the current one redundant.

    However we understand the importance of this (thank you for your ongoing feedback and engagement with this in the forum) and are now working on a resolution.
    I'm not able to provide a timeframe on when this will be solved yet, but I can confirm that the team are now actively working on fixing this.
    Regards, Mike

    • Sujeev's avatar
      Sujeev
      Experienced User
      3 months ago

      "Previously MYOB has not prioritised this issue".. ...many of us were pointing out this issue from several months..MYOB realised now only it is loosing customers due to this issue and many first time users staying away from joining MYOB when there are many accounting softwares which are much advanced, quick in response to cutomer queries and cheaper than MYOB. 

       

      Now also not providing a time frame .(it may be years)....and MYOB is charging customers for an App which is NOT delivering what they promised..MYOB must reimburse the extra charges they are collecting from Android users till it is fixed.

       

      For the attention of new users, MYOB APP WILL NOT WORK IN LATEST ANDROID DEVICES AS IT WILL NOT SUPPORT 16 BIT APPS ANYMORE. MYOB HAS TO UPGRADE THEIR APP, WHICH IS NOT HAPPENING

      • MikeG1's avatar
        MikeG1
        Admin
        3 months ago

        Hi Sujeev , I understand that not providing a timeframe is frustrating but your reply is misleading for others who would read it

        MYOB is now actively working to upgrade the app and fix this. It is happening.
        And it wont be years, because as confirmed, it is actively being worked on.

    • Abbwell2024's avatar
      Abbwell2024
      29 days ago

      Thanks for the update.  I guess that mine,  and probably others major issue is the fact that the amount we pay for MYOB Subscriptions and the fact that this has been a know issue for years that the architecture was going to be obsolete, the response time is poor, at best. 

    • Petrie's avatar
      Petrie
      Contributing User
      31 days ago

      MikeG1Can you please give us all, not just an update, but an exact date when will MYOB have this issue fixed? Thank you. 

      • MikeG1's avatar
        MikeG1
        Admin
        31 days ago

        Hi Petrie , the team have the solution ready and are just going through testing before it can be released.
        As before, I am unable to provide an exact date. If something comes up in testing or any number of other variables, it could delay things and if we have committed to a date for the fix it would be an even worse experience for our customers. But I am pleased to confirm the progress and we are close now. Thanks!

  • danaustin1905's avatar
    danaustin1905
    2 months ago

    Thankyou everyone for your feedback, I thought I was doing something wrong after upgrading to a new phone.

     

    I do all my invoicing & quotes from my phone. There is absolutely no point in paying for this ifbI cannot useit on my phone.

     

    MYOB how is that new app coming along, should I wait or save myself some grief and just cancel my subscription now.

    • MikeG1's avatar
      MikeG1
      Admin
      2 months ago

      Hi danaustin1905 , Sujeev , Vass1 , trudy2340 , Petrie , David011 

      Right now I can confirm that our developers have progressed from investigating to having solution work 'in progress'. 
      We are hopeful to be able to release the update in 1-2 weeks, but we cannot commit to a timeframe or date as there are always unknowns that can affect plans.
      Thanks, Mike

      • David011's avatar
        David011
        Contributing Cover User
        2 months ago

        Excellent news Mike. Look forward to this restored productivity.

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