Forum Discussion

BJM1988's avatar
BJM1988
Contributing User
19 days ago

Online payment surcharge on invoice

Hello, 

My customer has requested an invoice showing the surcharge on their paid invoice that was applied using the online payments feature. 

Is it possible for me to send this?

 

Thanks.  

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi BJM1988,

     

    You can’t send invoices showing the surcharges in the payment because the software uses separate systems to handle online payments and the ledger file. However, you can inform your customers that the surcharge amounts to 1.8% of the invoice value plus 25 cents.

     

    Feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve

  • BJM1988's avatar
    BJM1988
    Contributing User

    So if a customer want's the invoice value to match the transaction value they were charged there is nothing we can do?

     

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator

      Hi BJM1988,

       

      Although the payment will not appear as a line item of the invoice, customers can open the online invoice again to see the receipt. The receipt will contain the total invoice amount, the surcharge amount, and the total.

       

      The window will look similar to this screenshot.

       

      Regards,
      Genreve