Forum Discussion
- Genreve_SMYOB Moderator
Hi BJM1988,
You can’t send invoices showing the surcharges in the payment because the software uses separate systems to handle online payments and the ledger file. However, you can inform your customers that the surcharge amounts to 1.8% of the invoice value plus 25 cents.
Feel free to create a new thread if you need any other help.
Thanks,
Genreve - BJM1988Contributing User
So if a customer want's the invoice value to match the transaction value they were charged there is nothing we can do?
- Genreve_SMYOB Moderator
Hi BJM1988,
Although the payment will not appear as a line item of the invoice, customers can open the online invoice again to see the receipt. The receipt will contain the total invoice amount, the surcharge amount, and the total.
The window will look similar to this screenshot.
Regards,
Genreve
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