Online payment surcharge on invoice
Hello,
My customer has requested an invoice showing the surcharge on their paid invoice that was applied using the online payments feature.
Is it possible for me to send this?
Thanks.
Forum Discussion
Hi BJM1988,
You can’t send invoices showing the surcharges in the payment because the software uses separate systems to handle online payments and the ledger file. However, you can inform your customers that the surcharge amounts to 1.8% of the invoice value plus 25 cents.
Feel free to create a new thread if you need any other help.
Thanks,
GenreveSo if a customer want's the invoice value to match the transaction value they were charged there is nothing we can do?
Hi BJM1988,
Although the payment will not appear as a line item of the invoice, customers can open the online invoice again to see the receipt. The receipt will contain the total invoice amount, the surcharge amount, and the total.
The window will look similar to this screenshot.
Regards,
Genreve
It would be helpful if there was a button to re send or download this payment receipt showing the surcharge amount. If customers didn't receive original email or accidentally deleted it they can't reconcile their payment correctly. Not a great look for an accounting software company to not be able to supply receipts on request.
