Forum Discussion

debmac's avatar
debmac
Experienced User
2 years ago

Re: link to existing bill

Hi  I am having the exact same issue.  Dont ask for screen shots as they will be exactly as you have already been given by other users.  Regardless of whether I tick Paid or not the bill does not ap...
John06's avatar
John06
Contributing User
4 months ago

Did this issue get resolved, I'm having the same problem.

Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi John06,

We currently do not have any reported issues about the browser version of In Tray. A possible reason for the issue you are experiencing is that you cannot link a document to a bill within a locked period. You will need to turn off the locked period preference by going to Setup >> Preferences >> Security tab or change the locked period to an earlier date.

I would also recommend visiting these help pages for more information:
Working with uploaded documents
Attaching documents to bills

Regards,
Earl

  • John06's avatar
    John06
    Contributing User
    4 months ago

    Hi Earl - I followed the instructions and still no luck.

     

    See attached screen shots, I have multiple attachments for one bill and cannot attach them to the bill from the Intray.

     

    Cheers

     

    John

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      4 months ago

      Hi there John06,

       

      I've replicated the issue where the bill isn't showing when linking a document from the In Tray, and it's working fine. In this case, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for extra help.

       

      Cheers,

      Doreen

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