Forum Discussion

Experienced User

7 months ago

Solved

Recurring Sale Invoices not saving

I'm using AccountRight Standard 2025.11.1.9 [Desktop] and found that creating new sale invoices via Use Recurring are not being saved by MYOB and do not show in the Sales Register after being recorded. This has only started happening since today. Is this a global issue or a glitch in my data file?

Desktop

Isaiah_C
7 months ago
Hi CCI,

At this stage, we haven't received any reports of this being a widespread issue. In most cases, this sort of thing comes down to filters in the Sales Register. It's worth heading into Sales > Sales Register and checking that Search by is set to All Customers, and that the date range covers the invoice date you used. Often the invoice is there but just hidden by the filters. If everything looks fine there, you can also try clearing the AccountRight cache, as this can help fix display or refresh issues.

If it's still happening after that, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look with you.

Regards,

Sai

62 Replies

michael152
Contributing User
9 days ago
I have this problem but it only applies to some invoices, i cant find the problem. I have tried changing dates to no avail. accountright desktop online. Its a pain
Doreen_P
MYOB Moderator
9 days ago
Hi michael152,

I can see why that would be a pain, especially if it’s only happening on some invoices and not others. A good first step is to clear the AccountRight cache, as that can sometimes fix odd behaviour like this: Clearing the AccountRight cache. If that still doesn’t do the trick, you may need to recreate the recurring transaction from scratch: Recurring transactions. If it’s still not lining up after that, you can reach out to our support team via the Contact Us page so they can take a closer look.

Cheers,

Doreen