Forum Discussion

PIP2's avatar
PIP2
Experienced User
3 years ago
Solved

Sales invoices able to be duplicated when Warn for Duplicate is ticked. Is not warning us ?

We have found Sales invoices have been duplicated when the system is ticked to Warn for Duplicates.   I just created an invoice using a number already used and no warning came up.    
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi PIP2 

     

    Thanks for the information. Could you check the following:

     

    When you enter the duplicate invoice number and press tab, does the warning appear then?

     

    It should look like this:

     

    When you change the invoicenumber without changing anything else and click Record the software does not have chance to populate this message.

     

    Let me know if using tab, or clicking into another field after you adjusted the Invoice No. does give you this message!

Yanike_S's avatar
Yanike_S
MYOB Moderator
3 years ago

Hi PIP2 

 

Thanks for your post.

 

When you have the preference Warn for Duplicate ticked you should be getting that warning so we'll need to do some troubleshooting.  The first thing I'd like to try is Clearing the Accountright cache, as this can resolve odd behaviour.  After you've done this try entering a sale with a duplicate invoice number and see if you get the warning. If so, could you please upload screenshots of the invoice with the warning and the settings in Setup>>Preferences>>Sales.

  • PIP2's avatar
    PIP2
    Experienced User
    3 years ago

    Thank you for your reply to my post.   I did as you suggested, cleared the Accountright cache.   I entered a Sales invoice number that was already in the system and unfortunately no warning came up.   Attached is a copy of the Preferences screen showing it as ticked and a copy of the Sales screen showing the invoice 7006622 entered twice, no warning received when entering the second invoice.

     

    • Yanike_S's avatar
      Yanike_S
      MYOB Moderator
      3 years ago

      Hi PIP2 

       

      Thanks for the information. Could you check the following:

       

      When you enter the duplicate invoice number and press tab, does the warning appear then?

       

      It should look like this:

       

      When you change the invoicenumber without changing anything else and click Record the software does not have chance to populate this message.

       

      Let me know if using tab, or clicking into another field after you adjusted the Invoice No. does give you this message!