Sales invoices emailed from MYOB not reaching recipients

LJZ that's wonderful but a fluffy version of the true events. I have both email and phone records showing that MYOB initially blamed our email provider and internet connection as the issue and it was not their issue. MYOB Suppor then stopped responding once it was confirmed that Microsoft was actually blocking the email address with even more screen shot evidence —despite MYOB’s claim that “emails have been sent from our server.”  I worked for 3 organisations that day and all had the emails quarantine which is the said "delay". In fact, organisations that whitelisted the email address on the 8th January were still able to receive the emails on the same day. It appears MYOB either removed the link Microsoft was flagging as spam or contacted Microsoft directly to resolve the issue. 

I forwarded the message above from DazzaM to our IT support and they went from there and were able to create a workaround, as mentioned in their email.  I hope you can get the situation sorted sooner rather than later.

DazzaM - MYOB Support's response to sending then the quarantine message

Hi again, our IT people have been able to create a workaround and invoices are now being emailed from AccountRight like they were previously.  This is an excerpt from their support email to us:

There has been no changes for the email security recently that means the way the emails were being authorized by MYOB has changed due to an update, we will reach out to their support and see if we can get the emails to be authorised through your Microsoft tenant, if we can then it would bypass any current issues due to the update.
We have now actioned a workaround to ensure the emails will get through the email security. We are following up with MYOB support to get a long term fix in place and we will update you once this has been completed.

I hope this information is of benefit to some of you. 

Hey there. Thanks for this. Were you having trouble with users who you include in the cc receiving invoices? I desperately need my manager (who is offshore) to receive all invoices that are emailed to clients and they are no longer getting them. This is causing many issues for my business. I believe my clients are getting the invoices but my manager isn't any longer (after being cc'd) which is beyond frustrating. Is this the same problem you were facing?

Thank you this is wonderful and has fixed the ridiculous MYOB issue. I can't believe MYOB do this to us either. It's been a day of frustration starting from last night. Sorry for all the rest of you too. 

Hi, there is definitely a problem, our customers are not receiving invoices either (as well as myself), it was working with no issue on Monday and I did notice there was an update came through yesterday to the Desktop version.  There has been no change to customised forms or anything else we use.  There are probably no reported issues as businesses have not yet realised their invoices are not going out, unless they include their own email address when sending.  The "Sent Emails" screen shows they have gone out but they haven't.  We have always used AccountRight to send our emails and I am unsure what the implications are if I turn it off?  Thank you.

Hi Princess

Further to my previous reply, we are also not receiving the invoice in our sent items which used to happen.

Thanks

LJZis this the same for you?

The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address.  I have tried with both the desktop and online version with the same result.  I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.

I am currently on hold with support.  I'll let you know how I go.  It's super important our December invoices get sent ASAP.