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IdaS1's avatar
IdaS1
Trusted User
1 year ago
Solved

Unable to apply a credit to an open order

Hi    I have an overpaid invoice with a credit of $37,877.76 USD available, I'd like to apply this credit to an open order, however when I go the the returns/credits tab, this credit does not exist...
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IdaS1's avatar
IdaS1
Trusted User
1 year ago

Hi Genreve

 

As per the snippet above in my initial post, the sales invoice clearly show's there is a credit owing so no the credit has not been applied/offset against any invoices, if I did already apply the credit to another invoice, there would be no negative balance on this invoice correct? 

Jemar_C's avatar
Jemar_C
Valued User
1 year ago

Hi IdaS1,

 

I understand that the amount in the invoice is still in negative amount even after applying the credit to another invoice.

 

For me to further assist you, I'll need more details of your account. You can send me the following details:

 

First and last name:
Serial number:
Email address:
Company file ID: 

 

I would appreciate it if you could send these details to us via private message for the security of your account and so we can further check it on our end.

 

Cheers,
Jem

  • IdaS1's avatar
    IdaS1
    Trusted User
    1 year ago

    Hi Jem

     

    Can you private message me, I don't seem to have that option to send you a message. 

     

    Thanks

    Ida 

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